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The Three Ps of Family Fire Safety

8/9/2019 (Permalink)

#SERVPROdanecountywest, #24houremergencyservice, #restoration, #firedamage, #waterdamage, #cleanup, #mold, #rebuild, #stormdamage

A Safety Plan like the Three Ps can help prevent home fires

The best way to protect your family’s safety from a home fire is to teach all family members about fire prevention. The three Ps of safety is a plan provided by the Federal Emergency Management Agency (FEMA), the American Academy of Pediatrics, and the U.S. Fire Administration.

The three Ps of fire prevention are:

Prepare – This step focuses on reducing the risk of fire damage situations
Practice – This step covers conducting fire drills and overall fire safety habits
Prevent – This final step includes teaching your family about getting out safely

Prepare Your Home

There are several situations common to any home that could lead to fire damage,

  • overloaded electrical outlets
  • old and damaged wiring
  • old appliances.
  • unattended lit candles
  • clutter near a hot stove

Prepare, Practice and Prevent the above situations to eliminate the possibility of unwanted and unexpected fire. Involve your children and the whole will family be safer.

Practice Fire Escape Plans

Establish a fire escape plan and for your entire family, then run drills regularly. These drills should include:

  • what to do if the primary escape route is blocked. During these drills, watch out for things such as clutter in the hall
  • taking time to practice that if a doorknob is too hot to touch it is not safe to open the door.
  • discussing the importance of remaining low to the ground so you don't inhale smoke while exiting

Prevent Fire Injuries

This part of the family plan should include:

  • discussions with children about not playing with matches or lighters but telling an adult about them
  • teaching your family the Stop, Drop, Roll technique in the event their clothing is on fire
  • talking about never going back into a building that's on fire

There are many resources available for your safety practices and fire prevention habits. SERVPRO of Dane County West understands that fire and smoke damage can be devastating to not only a business or home’s structure but to the property owner especially. We are a IICRC fire remediation certified firm and are here to help

Consistently review the three Ps of fire safety to protect your family from harm.

Have Smoke or Fire Damage? Call SERVPRO of Dane County West (608) 497-3331

24-Hour Emergency Service.  Independently owned and operated.

Fire Damage Tips

Scoping Tools Allow us To Determine the Extend of Water Damage

7/25/2019 (Permalink)

Scoping Tools Allow us To Determine the Extend of Water Damage. Water or flood damage, call SERVPRO of Dane County West #608-497-3331. #spdcw

Scoping Tools Allow us To Determine the Extend of Water Damage - When Time Matters, Technology and Equipment Must be Counted On To Perform

How do we detect the extend of water damage from water leaks, bathroom overflows, storm flooding and the many other causes of water damage? We at SERVPRO of Dane County West use industry standard scoping tools to detect the moisture levels.  This allows us at to effectively dry the affected areas with state-of-the-art drying equipment. 

Scoping involves locating the areas of the structure affected by water and defining the extent to which the structure and contents have absorbed moisture. Moisture detection devices are also used to verify that an environment has been dried thoroughly. SERVPRO of Dane County West uses the following equipment:

  • Moisture Sensors are used to detect moisture in carpets, baseboards and walls.
  • Moisture Meters are used to determine the actual moisture content of various materials.  The moisture tester provides accurate moisture readings that enable SERVPRO of Dane County West to monitor the drying process.
  • Thermohygrometers measure both temperature and relative humidity. Capturing these two readings, a SERVPRO of Dane County West Professional using a psychrometric chart can calculate specific humidity, dew point and vapor pressure. 

Once the scoping is completed and the affected areas are identified, we use Psychrometry to measure and evaluate air conditions to create the proper atmosphere for optimal drying. Psychometry is the study of the air and its properties of temperature, humidity, vapor pressure and dew point. They are are measured to evaluate air conditions in the structure, enabling SERVPRO of Dane County West Professionals to create the proper atmosphere for more efficient drying. 

Water can damage materials in two ways: first, by absorption through direct contact with water; and second, absorption of moisture from the air. Measuring the moisture content of the air is critical to the drying process. 

SERVPRO of Dane County West Professionals establish an environment favorable for drying. They also understand how to manipulate temperature and humidity levels to produce optimum drying conditions with state of the art detection equipment, without causing secondary damages through improper drying processes. 

When fire and water take control of your life, we help you take it back. Our goal is to make it..."Like it never even happened."

To learn more about our Equipment, please read this blog, When Time Matters, Technology and Equipment Must be Counted On To Perform

Water or Flood Damage?
Call SERVPRO of Dane County West Today – (608) 497-3331

What YOU Can Do to Prepare for a Storm Emergency

7/10/2019 (Permalink)

Have Storm, Flood or Fire Damage? Call SERVPRO of Dane County West Today (608) 497-3331

What YOU Can Do to Prepare for a Storm Emergency

While it may be difficult to prepare for unpredictable thunderstorms, tornadoes, and flooding, there are steps you can take now to help ensure you are ready if disaster strikes.  Consider the following tips when preparing for an approaching storm.


  • Build an emergency supply kit that includes the following recommended items from the Federal Emergency Management Agency:
    • Water (one gallon per person per day)
    • Food (non-perishable 3-day supply)
    • Manual can opener
    • Battery operated radio, preferably a NOAA Weather Radio
    • Flashlight and extra batteries
    • First aid kit
    • Whistle to signal for help
    • Clothing
    • Dust masks or bandannas
    • Plastic sheeting, garbage bags and duct tape
    • Wrench or pliers to turn off utilities
    • Hygiene items
    • Important documents; copies of insurance policies, identification and bank account information
    • Cash
    • Fire extinguisher
    • Matches in a waterproof container
  • Be alert for environmental or fire hazards around your property.
  • Every adult in your house should know who to turn off electricity, water and gas in an emergency
  • Unplug any electronic equipment before the storm arrives.
  • Secure outdoor objects that could blow away or cause structural damage.
  • If you are outdoors, get inside a building, home or hard top vehicle (not a convertible).
  • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.


During a disaster, it may be impossible for family members to return home. Have a plan for your family. Agree where to meet and what family members or friends to notify. It is very important that you select a meeting point in the community where the members of your household know to come together if home cannot be reached.

  • Use your battery-operated NOAA Weather Radio for updates from local officials.
  • Avoid contact with corded phones. Cordless and cellular phones are safe to use.
  • Avoid contact with electrical equipment and cords.
  • Unplug appliances and other electrical items, such as computers. Power surges from lightning can cause serious damage.
  • Avoid contact with plumbing. Plumbing and bathroom fixtures can conduct electricity.
  • Stay away from windows and doors.


Even after an event, there may still be many dangers. What seems like a safe distance or location may not be. Stay tuned to your local emergency station and follow the advice of trained professionals. Unless told to evacuate, stay off the roads to allow emergency vehicles access. What you do next can save your life and the lives of others.

  • Keep children and pets indoors. Dangers (live wires, flooded viaducts, and pollution) can remain after the immediate emergency ends.
  • Never drive through a flooded roadway.
  • Stay away from storm-damaged areas to keep from putting yourself at risk.
  • Stay away from downed power lines and always assume that fallen power lines are energized. Stay away from the area and report any downed lines to authorities immediately.
  • Locate a flashlight with batteries to use until power comes back on. Do not use candles: this can cause a fire.
  • Do not use the stove to heat your home: this can cause a fire or fatal gas leak.
  • Remain calm, and assist family members or neighbors who may be vulnerable if exposed to extreme heat or cold.

When fire or water damage puts things that matter the most on the line, you need the very best help on the line as well.  We at SERVPRO of Dane County West are available 24/7 for emergency services like basement floods after a severe storm, cleanup and rebuild, or fire restoration from lightning and/or many other storm-related causes.  

We are here to help and have the storm damage restoration experience and specialized equipment to restore your Madison and Dane County area home or business back to it's pre-storm condition.

Storm Damage Cleanup and Restoration

Have Storm, Flood or Fire Damage?
Call Us Today (608) 497-3331

Sources: Federal Emergency Management Agency, Wisconsin Department of Health Services, NOAA/National Weather Service 

Emergency Ready Profile - We offer ERPs at no-cost to commercial businesses in our area

6/24/2019 (Permalink)

Emergency Ready Profile - We offer ERPs at no-cost to commercial businesses in our area. Call us to get started, #608-497-331

Emergency Ready Profile - We offer ERPs at no-cost to commercial businesses in our area

A no cost SERVPRO® Emergency READY Profile (ERP) assessment of your facility contains only the critical information needed in the event of an emergency. A SERVPRO® Emergency READY Profile provides facility details such as shut-off valve locations, priority areas and priority contact information.

Whether you are away for lunch, on vacation or it’s after hours, wouldn’t it be nice to have access to your vital building data and emergency contact information directly from your smart phone, 24/7/365? Now you can with the FREE SERVPRO Emergency READY Profile!

Are You Ready?

As many as 50% of business close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don't necessarily have to be.

By developing a complimentary SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

The SERVPRO Emergency READY Profile Advantage:

  • A no cost assessment of your facility.  
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster. 
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Call Today to Get Started!

SERVPRO of Dane County West #608-497-3331

Commercial Restoration Services

The SERVPRO Difference - Key Differentiators

6/19/2019 (Permalink)

The SERVPRO Difference - Key Differentiators

We at SERVPRO of Dane County West care about readiness for our community, we are faster than our competition, we are the trusted leader with a Here to Help customer service philosophy that involves listening to our customer and providing solutions in a variety of ways, and we validate industry standards through DryBook™ and DryBook™ Mobile.

Here are the four Key Differentiators, READY, FASTER, HERE TO HELP, and PROOF that set us apart in the industry.


SERVPRO’s Brand and reputation is largely based on readiness. SERVPRO® is always ready to help when disaster strikes, but also knows the importance of ensuring home and business owners are “Ready for whatever happens.”

The SERVPRO® Emergency READY Profile (ERP) is a no-cost readiness plan that is designed to help home and business owners recover from a disaster faster, which saves both incident response time and recovery costs. The no-cost ERP mobile app allows ERP data to be stored on a smartphone, allowing for quick access to help.


With over 1,700 U.S. and Canadian Franchise locations, SERVPRO® is strategically positioned throughout the nation to be faster to any-sized disaster. More locations mean faster response! SERVPRO® is available 24 hours a day, seven days a week, 365 days a year.

The SERVPRO® DryBook™ and DryBook™ Mobile is a tool that manages industry requirements on drying to validate restoration is done to standard. This improves results, restores property faster, and gets the customer back in their home or business sooner.


SERVPRO’s commitment to being Here To Help is founded on a philosophy of deeply understanding the consumer’s wants and needs, resulting in tailored customer solutions and training excellence.

Communication is the most important part of the restoration process in order to keep everyone involved in a job informed. SERVPRO accomplishes this through an online Here To Help Connection portal. The Here To Help website gives customers protected access to daily updated job progress, mitigation tips, and offers solutions to common questions related to work being performed on their home or business.


SERVPRO’s training background includes an IICRC-approved training school with a state of the art corporate training center including full-sized fire and flood properties. SERVPRO has drying down to a science. Science of Drying was developed out of the need to further validate the drying process and use more precise documentation on defining when a structure is dry.

When it comes to water damage, there is nothing more important than making sure the job is done right the first time. SERVPRO is on the front-line of training, technology and technique.

Should you home or business experience a water or fire emergency, we are here to help. 

Click here to read what our customers say...

Have Water, Flood or Fire Damage?
Call Us Today – (608) 497-3331

SERVPRO of Dane County West is an IICRC (The Institute of Inspection, Cleaning and Restoration Certification) Firm.

6/18/2019 (Permalink)

SERVPRO of Dane County West is an IICRC (The Institute of Inspection, Cleaning and Restoration Certification) Firm.

SERVPRO of Dane County West is an IICRC firm.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Dane County West
SERVPRO of Dane County West specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have Questions? Call Us Today – (608) 497-3331

Meet our Team - SERVPRO of Dane County West  

The Mold Mitigation Process when Partnering with Industrial Hygienists

5/28/2019 (Permalink)

If You See Signs of Mold, Call Us Today – (608) 497-3331

The Mold Mitigation Process – Partnering with Industrial Hygienists / Environmentalists

We at SERVPRO of Dane County West often partner with Industrial Hygienists/Environmentalist for mold mitigation. An example of one these jobs was recently completed in Madison, WI. There was visible mold in various areas throughout the basement. The customer initially hired an Industrial hygienist to thoroughly test for mold.  Industrial Hygienists/Environmentalists are specialists who tend to approach indoor mold conditions primarily from a scientific perspective. They are trained to take air samples and surface samples of visually apparent mold and develop a protocol for the remediation process.  Once they had the sample analysis completed, they called SERVPRO of Dane County West for the mitigation and removal of the detected mold. 

The following steps are involved in the mold removal/mitigation process:

  1. Cleaning all furniture all non-porous furniture in the area and then covering it to protect it from any contamination thereafter.
  2. Removal of all porous material that have been affected by by microbial growth.
  3. Setting up containment. We contained this area from the rest of the house and used zippers so that we could gain access to the area.
  4. We then ducted our air filtration devices to the outside to create a negative pressure environment so that any spore contamination would be contained to that area (as seen in picture). Once all the affected materials were removed, we thoroughly clean the area and treated it with an antimicrobial solution to prevent further microbial growth.

Here at SERVPRO of Dane County West we highly recommend our customers engage Industrial Hygienists/Environmentalists to detect exactly where microbial growth may be found in their homes. This is a partnership we strongly recommend and is mutually beneficial for our customers.

Any home or commercial property can quickly become infested with mold if a source of water is present. Mold can spread throughout a property in as little as 48 hours.

If You See Signs of Mold, 
Call Us Today – (608) 497-3331

Mold Damage Emergency Tips

We Understand the Trauma of Fire Damage

5/21/2019 (Permalink)

We Understand the Trauma of Fire Damage. Have Smoke or Fire Damage? Call SERVPRO of Dane County West (608) 497-3331

Fire, Smoke and Soot Restoration

The fire from this particular condo unit affected not only this condo, but three other surrounding condo units as well in the Sauk City, WI area.  Your home or commercial facility contains many of your most valuable possessions. This particular unit's fire damage was extreme and the contents were burnt beyond repair. This unit required a complete gut and rebuild.  The other units, however, were able to be restored with industry standard fire and soot cleaning methods.

SERVPRO of Dane County West Professionals understand the trauma that follows a fire loss. When fire damage takes control of your life, we help you take it back. 

Structural Cleaning:

  • After a smoke or fire damage, ceilings, walls, woodwork, carpeting and floors will often need a thorough cleaning. SERVPRO of Dane County West will pretest to determine the extent of damage, and then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your structure.  Depending on the amount of soot, SERVPRO of Dane County West may be even be able to reduce the cost of recovery by cleaning lighter soot deposits found on some surfaces, eliminating the expense incurred with repainting or refinishing.  In other cases, SERVPRO of Dane County West will clean to "prepare for painting".  This process deodorizes and ensures the new paint will adhere properly to the surface.

Contents Cleaning:

  • All of the restorable contents in affected areas will be professionally cleaned and deodorized.  This includes area rugs, furniture, draperies and upholstery.  SERVPRO of Dane County West Professionals begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate. SERVPRO of Dane County West Professionals can provide wet or dry cleaning services.  Additionally, all the other restorable contents will be cleaned and deodorized to preloss condition.  This includes electronics, art, wood furniture, kitchen items, clothing, bedding, bric-a-brac and much more.  Finally, SERVPRO of Dane County West can provide an inventory list of all "to be claimed" items if requested. 


  • SERVPRO of Dane County West Professionals provide specialized services that rid your home or place of business of offensive odors left by fire or smoke damage.  SERVPRO of Dane County West Professionals do not merely cover lingering odors with a fragrance, they seek out the sources of odor and remove them.  
  • As seen in this video, we use thermal fogging for odor control. Thermal Fogging used for smoke and ash deodorization

Have Smoke or Fire Damage? Call SERVPRO of Dane County West (608) 497-3331

24-Hour Emergency Service.  Independently owned and operated.

Fire Damage Tips

Dry Ice Cleaning is a "Green" Process used for Fire Damage Restoration

5/21/2019 (Permalink)

Have Smoke or Fire Damage? Call SERVPRO of Dane County West today: (608) 497-3331

Dry Ice Cleaning/Blasting is a "Green" Process used for Fire Damage Restoration

SERVPRO of Dane County West uses Dry Ice Blasting to clean up the soot damage from this fire in Monroe, WI. Dry ice blasting uses compressed air to accelerate solid carbon dioxide (CO2) dry ice pellets to clean a variety of surfaces including those from fire damage. 

Dry ice cleaning is a "green" process that uses small pellets of recycled carbon dioxide to clean a surface. The pellets sublimate (turn from solid directly to gas) during the cleaning process. That rapid change in state from solid to gas causes microscopic shock waves which assist in removing the contaminant. Dry ice blasting is nonabrasive, non-conductive and nonflammable. Dry ice blasting generates no additional waste or secondary contamination unlike media and water blasting.

Dry ice blasting does not contribute to greenhouse gasses and no hazardous wastes are produced. The carbon dioxide gas is absorbed by trees and plants and converted into carbon (plant growth) and oxygen. With basic safety precautions, the work process is safe. No ozone-depleting chemicals are used and there is no exposure to Volatile Organic Compounds (VOC). Dry ice blasting is really "green" recycling at its best.

Video: Dry Ice Blasting Used for Fire and Soot Damage Cleanup 

Highly Trained Restoration Specialists

Our SERVPRO of Dane County Professionals are highly trained in property restoration. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC industry certifications, our Professionals are equipped with the knowledge to restore your property. The SERVPRO training program includes the follow:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

SERVPRO Fire Damage Brocure - When fire and water take control of your life, we help take it back.

Have Smoke or Fire Damage? Call SERVPRO of Dane County West today: (608) 497-3331

Mold - From the Ordinary to the Unhealthy

5/13/2019 (Permalink)

SERVPRO of Dane County West has the training, protective gear, and specialized equipment necessary to handle your mold problem. 608-497-3331


From the Ordinary

Fungi and mold naturally occur in our environment. In fact, over 100,000 kinds of fungi have been identified. Fungi produce some very useful results. Yeast is a type of fungi used in preparing breads, baked goods and other food products, including some alcoholic beverages. The unique flavor of blue cheese is a result of mold. An edible mushroom is simply a type of fungi, and lifesaving penicillin is a product of mold (Penicillin chrysogenum). 

Even though some forms of mold can add value to our lives, other forms can be harmful. Excessive amounts of mold, different types of mold and/or exposure to molds may present health concerns for some people. 

To The Unhealthy

Intrusion of water into your home or place of business can result in mold growth. Water intrusions can result from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth. Some amount of mold spores are normally present in most environments. If the humidity and moisture levels in a water-damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside building, such as wood, paper, drywall and insulation, provide food sources for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health threat. 

Help Is Here

In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property. SERVPRO of Dane County West has the training, protective gear, and specialized equipment necessary to handle your mold problem.

Have a Mold Problem? 
Call Us Today – (608) 497-3331

Mold Damage Tips - SERVPRO of Dane County West