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The SERVPRO Difference - Key Differentiators

6/19/2019 (Permalink)

Commercial The SERVPRO Difference - Key Differentiators The SERVPRO Difference - Key Differentiators

We at SERVPRO of Dane County West care about readiness for our community, we are faster than our competition, we are the trusted leader with a Here to Help customer service philosophy that involves listening to our customer and providing solutions in a variety of ways, and we validate industry standards through DryBook™ and DryBook™ Mobile.

Here are the four Key Differentiators, READY, FASTER, HERE TO HELP, and PROOF that set us apart in the industry.

READY

SERVPRO’s Brand and reputation is largely based on readiness. SERVPRO® is always ready to help when disaster strikes, but also knows the importance of ensuring home and business owners are “Ready for whatever happens.”

The SERVPRO® Emergency READY Profile (ERP) is a no-cost readiness plan that is designed to help home and business owners recover from a disaster faster, which saves both incident response time and recovery costs. The no-cost ERP mobile app allows ERP data to be stored on a smartphone, allowing for quick access to help.

FASTER

With over 1,700 U.S. and Canadian Franchise locations, SERVPRO® is strategically positioned throughout the nation to be faster to any-sized disaster. More locations mean faster response! SERVPRO® is available 24 hours a day, seven days a week, 365 days a year.

The SERVPRO® DryBook™ and DryBook™ Mobile is a tool that manages industry requirements on drying to validate restoration is done to standard. This improves results, restores property faster, and gets the customer back in their home or business sooner.

HERE TO HELP

SERVPRO’s commitment to being Here To Help is founded on a philosophy of deeply understanding the consumer’s wants and needs, resulting in tailored customer solutions and training excellence.

Communication is the most important part of the restoration process in order to keep everyone involved in a job informed. SERVPRO accomplishes this through an online Here To Help Connection portal. The Here To Help website gives customers protected access to daily updated job progress, mitigation tips, and offers solutions to common questions related to work being performed on their home or business.

PROOF

SERVPRO’s training background includes an IICRC-approved training school with a state of the art corporate training center including full-sized fire and flood properties. SERVPRO has drying down to a science. Science of Drying was developed out of the need to further validate the drying process and use more precise documentation on defining when a structure is dry.

When it comes to water damage, there is nothing more important than making sure the job is done right the first time. SERVPRO is on the front-line of training, technology and technique.

Should you home or business experience a water or fire emergency, we are here to help. 

Click here to read what our customers say...

Have Water, Flood or Fire Damage?
Call Us Today – (608) 497-3331

SERVPRO of Dane County West is an IICRC (The Institute of Inspection, Cleaning and Restoration Certification) Firm.

6/18/2019 (Permalink)

Commercial SERVPRO of Dane County West is an IICRC (The Institute of Inspection, Cleaning and Restoration Certification) Firm. SERVPRO of Dane County West is an IICRC (The Institute of Inspection, Cleaning and Restoration Certification) Firm.

SERVPRO of Dane County West is an IICRC firm.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Dane County West
SERVPRO of Dane County West specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have Questions? Call Us Today – (608) 497-3331

Meet our Team - SERVPRO of Dane County West  

The Mold Mitigation Process when Partnering with Industrial Hygienists

5/28/2019 (Permalink)

Mold Remediation The Mold Mitigation Process when Partnering with Industrial Hygienists If You See Signs of Mold, Call Us Today – (608) 497-3331

The Mold Mitigation Process – Partnering with Industrial Hygienists / Environmentalists

We at SERVPRO of Dane County West often partner with Industrial Hygienists/Environmentalist for mold mitigation. An example of one these jobs was recently completed in Madison, WI. There was visible mold in various areas throughout the basement. The customer initially hired an Industrial hygienist to thoroughly test for mold.  Industrial Hygienists/Environmentalists are specialists who tend to approach indoor mold conditions primarily from a scientific perspective. They are trained to take air samples and surface samples of visually apparent mold and develop a protocol for the remediation process.  Once they had the sample analysis completed, they called SERVPRO of Dane County West for the mitigation and removal of the detected mold. 

The following steps are involved in the mold removal/mitigation process:

  1. Cleaning all furniture all non-porous furniture in the area and then covering it to protect it from any contamination thereafter.
  2. Removal of all porous material that have been affected by by microbial growth.
  3. Setting up containment. We contained this area from the rest of the house and used zippers so that we could gain access to the area.
  4. We then ducted our air filtration devices to the outside to create a negative pressure environment so that any spore contamination would be contained to that area (as seen in picture). Once all the affected materials were removed, we thoroughly clean the area and treated it with an antimicrobial solution to prevent further microbial growth.

Here at SERVPRO of Dane County West we highly recommend our customers engage Industrial Hygienists/Environmentalists to detect exactly where microbial growth may be found in their homes. This is a partnership we strongly recommend and is mutually beneficial for our customers.

Any home or commercial property can quickly become infested with mold if a source of water is present. Mold can spread throughout a property in as little as 48 hours.

If You See Signs of Mold, 
Call Us Today – (608) 497-3331

Mold Damage Emergency Tips

We Understand the Trauma of Fire Damage

5/21/2019 (Permalink)

Fire Damage We Understand the Trauma of Fire Damage We Understand the Trauma of Fire Damage. Have Smoke or Fire Damage? Call SERVPRO of Dane County West (608) 497-3331

Fire, Smoke and Soot Restoration

The fire from this particular condo unit affected not only this condo, but three other surrounding condo units as well in the Sauk City, WI area.  Your home or commercial facility contains many of your most valuable possessions. This particular unit's fire damage was extreme and the contents were burnt beyond repair. This unit required a complete gut and rebuild.  The other units, however, were able to be restored with industry standard fire and soot cleaning methods.

SERVPRO of Dane County West Professionals understand the trauma that follows a fire loss. When fire damage takes control of your life, we help you take it back. 

Structural Cleaning:

  • After a smoke or fire damage, ceilings, walls, woodwork, carpeting and floors will often need a thorough cleaning. SERVPRO of Dane County West will pretest to determine the extent of damage, and then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your structure.  Depending on the amount of soot, SERVPRO of Dane County West may be even be able to reduce the cost of recovery by cleaning lighter soot deposits found on some surfaces, eliminating the expense incurred with repainting or refinishing.  In other cases, SERVPRO of Dane County West will clean to "prepare for painting".  This process deodorizes and ensures the new paint will adhere properly to the surface.

Contents Cleaning:

  • All of the restorable contents in affected areas will be professionally cleaned and deodorized.  This includes area rugs, furniture, draperies and upholstery.  SERVPRO of Dane County West Professionals begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate. SERVPRO of Dane County West Professionals can provide wet or dry cleaning services.  Additionally, all the other restorable contents will be cleaned and deodorized to preloss condition.  This includes electronics, art, wood furniture, kitchen items, clothing, bedding, bric-a-brac and much more.  Finally, SERVPRO of Dane County West can provide an inventory list of all "to be claimed" items if requested. 

Deodorization: 

  • SERVPRO of Dane County West Professionals provide specialized services that rid your home or place of business of offensive odors left by fire or smoke damage.  SERVPRO of Dane County West Professionals do not merely cover lingering odors with a fragrance, they seek out the sources of odor and remove them.  
  • As seen in this video, we use thermal fogging for odor control. Thermal Fogging used for smoke and ash deodorization

Have Smoke or Fire Damage? Call SERVPRO of Dane County West (608) 497-3331

24-Hour Emergency Service.  Independently owned and operated.

Fire Damage Tips

Dry Ice Cleaning is a "Green" Process used for Fire Damage Restoration

5/21/2019 (Permalink)

Fire Damage Dry Ice Cleaning is a "Green" Process used for Fire Damage Restoration Have Smoke or Fire Damage? Call SERVPRO of Dane County West today: (608) 497-3331

Dry Ice Cleaning/Blasting is a "Green" Process used for Fire Damage Restoration

SERVPRO of Dane County West uses Dry Ice Blasting to clean up the soot damage from this fire in Monroe, WI. Dry ice blasting uses compressed air to accelerate solid carbon dioxide (CO2) dry ice pellets to clean a variety of surfaces including those from fire damage. 

Dry ice cleaning is a "green" process that uses small pellets of recycled carbon dioxide to clean a surface. The pellets sublimate (turn from solid directly to gas) during the cleaning process. That rapid change in state from solid to gas causes microscopic shock waves which assist in removing the contaminant. Dry ice blasting is nonabrasive, non-conductive and nonflammable. Dry ice blasting generates no additional waste or secondary contamination unlike media and water blasting.

Dry ice blasting does not contribute to greenhouse gasses and no hazardous wastes are produced. The carbon dioxide gas is absorbed by trees and plants and converted into carbon (plant growth) and oxygen. With basic safety precautions, the work process is safe. No ozone-depleting chemicals are used and there is no exposure to Volatile Organic Compounds (VOC). Dry ice blasting is really "green" recycling at its best.

Video: Dry Ice Blasting Used for Fire and Soot Damage Cleanup 

Highly Trained Restoration Specialists

Our SERVPRO of Dane County Professionals are highly trained in property restoration. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC industry certifications, our Professionals are equipped with the knowledge to restore your property. The SERVPRO training program includes the follow:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

SERVPRO Fire Damage Brocure - When fire and water take control of your life, we help take it back.

Have Smoke or Fire Damage? Call SERVPRO of Dane County West today: (608) 497-3331

Mold - From the Ordinary to the Unhealthy

5/13/2019 (Permalink)

Mold Remediation Mold - From the Ordinary to the Unhealthy SERVPRO of Dane County West has the training, protective gear, and specialized equipment necessary to handle your mold problem. 608-497-3331

MOLD

From the Ordinary

Fungi and mold naturally occur in our environment. In fact, over 100,000 kinds of fungi have been identified. Fungi produce some very useful results. Yeast is a type of fungi used in preparing breads, baked goods and other food products, including some alcoholic beverages. The unique flavor of blue cheese is a result of mold. An edible mushroom is simply a type of fungi, and lifesaving penicillin is a product of mold (Penicillin chrysogenum). 

Even though some forms of mold can add value to our lives, other forms can be harmful. Excessive amounts of mold, different types of mold and/or exposure to molds may present health concerns for some people. 

To The Unhealthy

Intrusion of water into your home or place of business can result in mold growth. Water intrusions can result from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth. Some amount of mold spores are normally present in most environments. If the humidity and moisture levels in a water-damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside building, such as wood, paper, drywall and insulation, provide food sources for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health threat. 

Help Is Here

In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property. SERVPRO of Dane County West has the training, protective gear, and specialized equipment necessary to handle your mold problem.

Have a Mold Problem? 
Call Us Today – (608) 497-3331

Mold Damage Tips - SERVPRO of Dane County West

Do's & Don't after water damage from contaminated water & harmful waste

5/13/2019 (Permalink)

Storm Damage Do's & Don't after water damage from contaminated water & harmful waste If you have water damage from storm damage, flooding, broken pipes or toilet and bathroom faucet overflows, here are some useful tips.

Do's & Don't after water damage from contaminated water & harmful waste 

After any water damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

If you have water damage from storm damage, flooding, or sewage overflow, here are some useful tips. 

What to do until help arrives:

Do: 

  • Do: Avoid all contact with sewage and items contaminated by sewage. 
  • Do: Wash your hands thoroughly after contact with contaminated items. 
  • Do: Stay out of affected areas of harmful waste (sewage, blood borne pathogens, etc.)
  • Do: Call emergency service personnel if the situation is life-threatening.
  • Do: Treat all bodily fluids as if they are contaminated.

Don't: 

  • Don't: Spread contaminated water by walking unnecessarily on damaged or wet areas.
  • Don't: Turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Don't: Use household fans to dry the structure and spread the contaminants. 
  • Don't: Use products for personal hygiene and cleanliness if exposed to the contaminated areas. 
  • Don't: Attempt cleanup of any kind.
  • Don't: Touch or handle items that might be contaminated with bodily fluids. 

Help is on the way!

Have A  Water Damage Emergency? Call (608) 497-3331

Water Damage Process - SERVPRO of Dane County West

Have Water Damage? Here Are Some Tips on What To Do Until Help Arrives

5/13/2019 (Permalink)

Water Damage Have Water Damage? Here Are Some Tips on What To Do Until Help Arrives Water or Flood Damage? Call SERVPRO of Dane County West Today – (608) 497-3331

What to do until help arrives! 

When your home or commercial property has water damage from flooding or leaks from sink or toilet overflows, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Here are some helpful tips on what to do until help arrives! 

DO:

  • Do: Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Do: Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock.
  • Do: Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Do: Remove and prop up wet upholstery cushions for even drying.
  • Do: Place aluminum foil or wood blocks between furniture legs and wet carpet.
  • Do: Remove to a safe, dry place any paintings, art objects computers, documents and other materials that are valuable or sensitive to moisture.
  • Do: Hang draperies with coated hangers to avoid contact with wet carpeting or floors.
  • Do: Hang furs and leather goods to dry separately at room temperature. 

Don't:

  • Don't: Enter rooms with standing water where electrical shock hazards may exist.
  • Don't: Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water.  Always avoid electrical shock hazards.
  • Don't: Leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.
  • Don't: Use your household vacuum cleaner to remove water, possibly causing electrical shock or damage to the vacuum cleaner.
  • Don't: Use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.
  • Don't: Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water. 

Water or Flood Damage?
Call SERVPRO of Dane County West Today – (608) 497-3331

SERVPRO Water Damage Brochure

The Right Equipment - Fire Damage Restoration

5/7/2019 (Permalink)

Fire Damage The Right Equipment - Fire Damage Restoration SERVPRO of Dane County West understands that using professional equipment makes a measurable difference in reducing claims loss expense.

SERVPRO of Dane County West understands that using professional equipment makes a measurable difference in reducing claims loss expense. When time maters, technology and equipment must be counted on to perform.  SERVPRO of Dane County West Professionals will answer your call with fast action, exceptional equipment, and trained, uniformed personnel. Certainly, the right tool for the job is vital to timely mitigation and restoration, but perhaps more important, SERVPRO of Dane County West fire damage professionals are thoroughly trained in fire cleanup and restoration.  For instance, knowing the different types of smoke and their behavior patterns are vital to proper restoration.

  • Wet Smoke - Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.
  • Dry Smoke - Paper and Wood; Fast burning, high temperatures, dry powdery, no smeary residues.
  • Protein - Virtually invisible, discolors paints and varnishes, extreme pungent odor. 
  • Fuel Oil Soot - Furnace Puff Backs.
  • Other Types - Tear gas, fingerprint powder and fire extinguisher residue.

Pretesting determines the proper cleaning methods and allows SERVPRO of Dane County West Professionals to focus on saving your precious items.  Isn't that what really matters?

Deodorizing Equipment:

  • Ultra Low Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that easily penetrates sites where odor-causing residues accumulate. The device can also be used to apply fungicides and disinfectants.
  • Thermal Foggers dispense solvent-based products in large volume, dense fogs suitable for confined areas. The fog consists of tiny particles of deodorant solution that pair with and neutralize odor-causing particles. 

You Have So Much Invested In Your Property; Trust Professionals to Protect Your Most Valuable Asset!

When fire and water take control of your life, we help you take it back.

SERVPRO of Dane County West #608-497-3331

www.SERVPROdanecountywest.com

24-Hour Emergency Service.  Independently owned and operated.

SERVPRO Understands the Trauma of Fire Disasters

5/7/2019 (Permalink)

Fire Damage SERVPRO Understands the Trauma of Fire Disasters SERVPRO Understands the Trauma of Fire Disasters

SERVPRO Understands the Trauma of Fire Disasters 

A backdraft of emotions often sweeps over the homeowners after a fire ravages a home. Fear, uncertainty, stress and doubt about the future of the property can overwhelm the homeowner long after the flames have been extinguished and the smoke has cleared. 

So after the first first wave of heroes have rescued the property, let SERVPRO of Dane County West Professionals help you restore it. 

The first 48 hours after a fire damage can make the difference between restoring versus replacing your property and personal belongings. SERVPRO of Dane County West Professionals can help prevent fire damage from creating long-term problems. SERVPRO of Dane County West Professionals provide timely response with mitigation services ranging from fire, smoke and soot removal to contents claims inventory and document restoration. These services help ensure your property, belongings and memories are restored to preloss condition when possible. 

With the industry-approved training to employ rapid response, the utmost professionalism, cutting-edge technology and open communication, we strive to restore not only the property, but the customer's peace of mind, as well. 

The Fire Damage Restoration Process

SERVPRO of Dane County West can make it "Like it never even happened."

Have Questions About Fire, Smoke, or Soot Damage? Call Today – (608) 497-3331