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Scoping Tools Allow us To Determine the Extend of Water Damage - When Time Matters, Technology and Equipment Must be Counted On To Perform

5/21/2020 (Permalink)

a woman in khaki pants and black servpro shirt standing using a water scoping device to detect moisture in basement Water, Storm, or Flood Damage? Call SERVPRO of Dane County West Today – (608) 497-3331 www.SERVPROdanecountywest.com

When Time Matters, Technology and Equipment Must be Counted On To Perform

How do we detect the extent of water damage from water leaks, bathroom overflows, storm flooding, and the many other causes of water damage? We at SERVPRO of Dane County West use industry-standard scoping tools to detect the moisture levels incurred from water damage. This allows us to effectively dry the affected areas with state-of-the-art drying equipment. 

Scoping involves locating the areas of the structure affected by water damage and defining the extent to which the structure and contents have absorbed moisture. Moisture detection devices are also used to verify that an environment has been dried thoroughly.

SERVPRO of Dane County West uses the following equipment:

  • Moisture Sensors are used to detect moisture in carpets, baseboards, and walls.
  • Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate moisture readings that enable SERVPRO of Dane County West to monitor the drying process.
  • Thermo-hygrometers measure both temperature and relative humidity. Capturing these two readings, a SERVPRO of Dane County West Professional using a psychrometric chart can calculate specific humidity, dew point, and vapor pressure. 

Once the scoping is completed and the affected areas are identified, we use Psychrometry to measure and evaluate air conditions to create the proper atmosphere for optimal drying. Psychometry is the study of the air and its properties of temperature, humidity, vapor pressure, and dew point. They are measured to evaluate air conditions in the structure, enabling SERVPRO of Dane County West Professionals to create the proper atmosphere for optimal and efficient drying. 

Water can damage materials in two ways: first, by absorption through direct contact with water; and second, absorption of moisture from the air. Measuring the moisture content of the air is critical to the drying process. 

SERVPRO of Dane County West Professionals establish an environment favorable for drying. They also understand how to manipulate temperature and humidity levels to produce optimum drying conditions with state of the art detection equipment, without causing secondary damages through improper drying processes. 

When fire and water take control of your life, we help you take it back. 

SERVPRO Water Brochure PDF

Water or Flood Damage? Call SERVPRO of Dane County West Today – (608) 497-3331

When your home or business suffers water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup.

5/18/2020 (Permalink)

a man in khaki pants and servpro hero wear black shirt standing on a water extraction rover with a large green humidifier Water damage or Flood Damage? Call SERVPRO of Dane County West Today – (608) 497-3331 #SERVPROdanecountywest

There are Three Types/Categories of Water.

The water restoration Process varies according to the type of water loss. 

  1. Clean water, as referred to as Category 1 water, is water from a broken pipe or other water sources inside the property; rainwater is also considered clean. The term gray water is used to classify slightly contaminated water.
  2. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous. Gray water is referred to as Category 2 water in the water restoration industry.
  3. Blackwater, also referred to as Category 3 water, is highly contaminated and filled with fungi, bacteria, chemicals, and more. Blackwater is typically caused by sewage damage, flooding, or any type of natural disaster. Blackwater/Category 3 water and should always be handled by trained professionals.

When you have water damage, don't leave your property to chance. Call SERVPRO® of Dane County West. Consider taking the following precautions to help minimize damage or prevent further damage while waiting for help to arrive:

Water Damage Tips - What to Do 

  • Shut off the water source if possible or contact a qualified professional to do so. 
  • Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist. 
  • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items. 
  • Remove and prop up wet upholstery cushions to allow more even drying. 
  • Move any paintings, art objects, computers, documents, and other valuable items that may be sensitive to moisture to a safe place. 
  • Do not leave books, newspapers, magazines, or other colored items on wet carpets or floors as they may cause staining. 
  • Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner. 
  • Do not turn on ceiling fixtures if the ceiling is wet; do not enter rooms where ceilings are sagging from retained water. 

Water Damage Tips - What to Do if You have Contaminated (Category 2 or 3) Water Damage

  • Avoid all contact with sewage and items contaminated by sewage.
  • Wash your hands thoroughly if you come in contact with contaminated items. 
  • Do not walk through contaminated areas, as you could spread damage to unaffected areas. 
  • Do not turn on the HVAC system if there is a possibility of spreading contaminated air. 
  • Do not use household fans to dry the structure; air flow could spread contaminants. 
  • Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

The Water Restoration Process

Water or Flood Damage?
Call SERVPRO of Dane County West Today – (608) 497-3331

Common Causes of Water Damage

5/14/2020 (Permalink)

collage of 9 photos depicting water losses such as a buckled floor, broken pipe, high water, appliance malfunction Water or Flood Damage? Call SERVPRO of Dane County West Today – (608) 497-3331 www.SERVPROdanecountywest.com

1 in 50 homeowners files a water damage claim each year according to a report prepared by Verisk Analytics’ ISO unit. Water damage wreaks havoc on properties; it can damage floors, drywall, kitchen, and bathroom cabinets and it can spread contamination.

The good news according to these sources is that 93% of all water damage could have been prevented with the right knowledge. Here are some ways to protect your home or business from water damage.  

  • Appliances: As appliances age, their hoses can weaken and their pipes can rust. Common causes of a refrigerator, dishwasher, and washing machine leaks include worn gaskets, broken doors, and clogged drains. If the water pools without immediate discovery, a great deal of damage to the kitchen can occur from this water damage.  
    • A great way to prevent buildup in your dishwasher is to add lemon juice, vinegar, or baking soda in the dishwasher during a cycle.  
    • When refrigerators leak they typically produce a lot of access water that can pool on the bottom of them. The refrigerator leak may be caused by high humidity, leaving the refrigerator door open for long periods of time or clogged defrost drain tube that causes the water to overflow and leak out of the bottom of the refrigerator. To prevent your refrigerator from flooding, be sure that it is well insulated, make sure that it is inspected regularly, and avoid moving it from its typical position too often.
    • Washing machine drainage issues and leaky hoses can often cause flooding. A washing machine valve shutoff kit can often prevent water from flooding into your home.
  • Damaged Pipes: The sudden changes to the direction of water flow can be too much for pipes to bear, eventually resulting in leaks. To prevent plumbing problems before they start, be on the lookout for cracks, bulges, stains and other signs of moisture on your ceiling or floors. If you spot a leak, it could be a sign that there is damage in other areas as well. 
  • Clogged Drains: Bathroom, kitchen, and laundry sink drains are frequently clogged with dirt, grease, hair, and other substances. If sink drain clogs are left unchecked, clogged drains can cause unwanted water damage from overflow. Pouring boiling water down your drain once a month can help dissolve grease, soap scum, and other debris before it clogs your pipes.
  • Sump Pump Problems: If your sump pump stops working, you could have a major flood in your basement. While there are many ways a sump pump can fail, loss of power, an overworked pump, and a defective sump pump are the most common reasons for failure. To keep your sump pump working optimally, always make sure that it is standing upright, keep up with preventative sump pump maintenance, and be sure to check your pump regularly to make sure it’s working.
  • HVAC Units: Your Heating, Ventilation, and Air Conditioning (HVAC) system can cause extensive water damage if it’s not maintained properly. The common causes of HVAC water leaks include improper connection of pipes, clogged drain, and frozen evaporator coils. Be sure to have these systems inspected and cleaned regularly
  • Structural Damage: Check your home regularly for signs of moisture dripping through your concrete and crawl spaces. Cleaning your gutters regularly and maintaining your trees and vegetation will also keep unwelcome water from damaging your walls and foundation. 
  • Natural Disasters: Floods, breaking dams, and snowstorms can all bring excessive and unwanted water into your home, causing a great deal of water damage. A flood alarm and warning system can help you protect your home against a natural disaster. You can also grade your lawn away from the house. Make sure you know where the water main is and shut it off when you leave for an extended period of time to prevent coming home to flooded property.

Preventing Residential and Commercial Water Damage

Water damage can be caused by appliance failures, broken pipes, clogged drains, sump pump failures, HVAC system malfunctions, structural property damage, and natural disasters to name a handful. With the right precautions, you likely won’t have to worry about water damage for years to come.

In the event that you do experience water or flood damage, call SERVPRO of Dane County West. We are Here to Help 24/7/365 for emergency services. 

The SERVPRO Water Damage Restoration Process

Water or Flood Damage?
Call SERVPRO of Dane County West Today – (608) 497-3331

SERVPRO of Dane County West is Here in Your Community and Here to Help®.

5/12/2020 (Permalink)

a collage of 9 pictures of SERVPRO professionals sanitizing police squad cars, fire trucks and EMS SERVPRO of Dane County West is Here in Your Community and Here to Help®. Fire & Water - Cleanup & Restoration. #608-497-3331 #SERVPROdanecountywest

SERVPRO of Dane County West is Here in Your Community and Here to Help®.

#GivingTuesdays have been fulfilling days for our SERVPRO of Dane County West family. Over the past few weeks, we have complimentary disinfected well over a hundred squad cars, fire truck fleets, and EMS vehicles. It is an honor to be able to give back to the following departments within our Dane County Community that do so much for us. Thank you, First Responders, for everything you do to keep us safe and secure.

  • Verona Police Department
  • Verona Fire District
  • Fitch-Rona EMS
  • Middleton Police Department
  • Middleton Fire Department
  • Cross Plains & Berry Fire Department
  • Cross Plains Police Department
  • Dane County Sheriff's Westside Precinct

During uncertain times, SERVPRO is prepared to help you when it matters most.

Responding during difficult times is what we do; it’s who we are and what we know. Right now, during this most unprecedented moment, that we all share, we continue to answer the calls of our neighbors who need us most.

Our business remains open to you as our employees and services are essential during this coronavirus pandemic. If your home or business requires cleaning and sanitizing, or any of our core water and fire services, give us a call at 608-497-3331, we are here to help and ready to serve.

SERVPRO of Dane County West #608-497-3331

Note: SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect, and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the Center for Disease Control (CDC) and local authorities. 

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. 

SERVPRO professionals are uniquely prepared during this unprecedented time. 

SERVPRO of Dane County West cleans and disinfects your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs daily. 

SERVPRO® is Here to Help® you get your business back to normal during this unprecedented time of the COVID-19 outbreak

As General Contractors, We Rebuild Damaged Property to Make it “Like it never even happened.”®

5/4/2020 (Permalink)

a side by side comparison of a kitchen that was ravaged by fire and then rebuilt SERVPRO of Dane County West can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas.

Once the fire or water loss has been mitigated and restored, we are often involved in the rebuild of the damaged property to make it “Like it never even happened.”®

As General Contractors, or also known as the main contractor, we are responsible for the day-to-day oversight of a construction site. We work with all the necessary vendors and trades, and the communication of information to all involved parties to complete a remodel.

We are fortunate to have Steven Tracy on our team as our dedicated Reconstruction Department Project Manager. Steven leads the necessary renovation crews in restoring properties to their preloss condition. Steven has 20 years of construction experience and owned his own reconstruction company. He brings a wealth of knowledge to our SERVPRO of Dane County West team and we’re thrilled to have him. 

The professionals at SERVPRO of Dane County West can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low.

SERVPRO of Dane County West can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

  • Carpet Repair and Installation
  • Document Drying
  • Dry Cleaning
  • Drywall Installation
  • Drywall Removal
  • Electronics Restoration
  • General Contracting
  • Move Out
  • Painting
  • Portable Power
  • Tile Floor Repair

General Contractor License #: 1317784

Building and Reconstruction Services

Have Questions? Call SERVPRO of Dane County West Today – (608) 497-3331

Thank You, Firefighters! May 4th Is National Firefighter's Day

5/1/2020 (Permalink)

a woman in khaki pants and black SERVPRO shirt standing in front of fire trucks and the American flag Thank you, First Responders, we at SERVPRO of Dane County West salute you!

Did you know that Monday, May 4th is International Firefighter's Day 2020?

International Firefighter's Day (IFFD) is a time where the world’s community can recognize and honor the sacrifices that firefighters make to ensure that their communities and environment are as safe as possible. It is also a day in which current and past firefighters can be thanked for their contributions.

We are so grateful to live and work in the Dane County Community with amazing first responders!  We at SERVPRO of Dane County West always looks forward to giving back to the Firefighters whenever we can. 

Thank you, First Responders, we salute you! 

Severe Weather Awareness - What YOU Can Do to Prepare for a Storm Emergency

4/20/2020 (Permalink)

flooded road with yellow caution sign saying High Water Have Water, Storm, Flood or Fire Damage? Call SERVPRO of Dane County West Today (608) 497-3331 www.SERVPROdanecountywest.com

What YOU Can Do to Prepare for a Storm Emergency

While it may be difficult to prepare for unpredictable thunderstorms, tornadoes, and flooding, there are steps you can take now to help ensure you are ready if disaster strikes. Consider the following tips when preparing for an approaching storm.

BEFORE THE STORM

  • Build an emergency supply kit that includes the following recommended items from the Federal Emergency Management Agency:
    • Water (one gallon per person per day)
    • Food (non-perishable 3-day supply)
    • Manual can opener
    • Battery operated radio, preferably an NOAA Weather Radio
    • Flashlight and extra batteries
    • First aid kit
    • Whistle to signal for help
    • Clothing
    • Dust masks or bandannas
    • Plastic sheeting, garbage bags, and duct tape
    • Wrench or pliers to turn off utilities
    • Hygiene items
    • Important documents; copies of insurance policies, identification, and bank account information
    • Cash
    • Fire extinguisher
    • Matches in a waterproof container
  • Be alert for environmental or fire hazards around your property.
  • Every adult in your house should know who to turn off electricity, water, and gas in an emergency
  • Unplug any electronic equipment before the storm arrives.
  • Secure outdoor objects that could blow away or cause structural damage.
  • If you are outdoors, get inside a building, home or hard top vehicle (not a convertible).
  • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.

DURING THE STORM

During a storm disaster, it may be impossible for family members to return home. Have a plan for your family. Agree where to meet and what family members or friends to notify. You must select a meeting point in the community where the members of your household know to come together if the home cannot be reached.

  • Use your battery-operated NOAA Weather Radio for updates from local officials.
  • Avoid contact with corded phones. Cordless and cellular phones are safe to use.
  • Avoid contact with electrical equipment and cords.
  • Unplug appliances and other electrical items, such as computers. Power surges from lightning can cause serious damage.
  • Avoid contact with plumbing fixtures as they can conduct electricity.
  • Stay away from windows and doors.

AFTER THE STORM

Even after an event, there may still be many dangers. What seems like a safe distance or location may not be. Stay tuned to your local emergency station and follow the advice of trained professionals. Unless told to evacuate, stay off the roads to allow emergency vehicles access. What you do next can save your life and the lives of others.

  • Keep children and pets indoors. Dangers (live wires, flooded viaducts, and pollution) can remain after the immediate emergency ends.
  • Never drive through a flooded roadway.
  • Stay away from storm-damaged areas to keep from putting yourself at risk.
  • Stay away from downed power lines and always assume that fallen power lines are energized. Stay away from the area and report any downed lines to authorities immediately.
  • Locate a flashlight with batteries to use until the power comes back on. Do not use candles: this can cause a fire.
  • Do not use the stove to heat your home: this can cause a fire or fatal gas leak.
  • Remain calm, and assist family members or neighbors who may be vulnerable if exposed to extreme heat or cold.

When fire, water, flood, and storm damage puts things that matter the most on the line, you need the very best help on the line as well. We at SERVPRO of Dane County West are available 24/7 for emergency services like basement floods after a severe storm, clean up and rebuild, or fire restoration from lightning and/or many other storm-related causes.  

We are here to help and have the storm damage restoration experience and specialized equipment to restore your Madison and Dane County area home or business back to its pre-storm condition.

Storm Damage Cleanup and Restoration

Have Water, Storm, Flood or Fire Damage?

Call SERVPRO of Dane County West Today (608) 497-3331

SERVPRO® is Here to Help® you get your business back to normal during this unprecedented time of the COVID-19 outbreak.

3/31/2020 (Permalink)

coronovirus molecules with graphic headline saying SERVPRO Here to Help SERVPRO® is Here to Help® you get your business back to normal during this unprecedented time of the COVID-19 outbreak. #608-497-3331

SERVPRO of Dane County West Professionals offers cleaning services including the removal of biohazard contaminants.

We have specialized training and products to get your property back to business.

SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the Center for Disease Control and Prevention (CDC) and local authorities. 

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. 

SERVPRO professionals are uniquely prepared during this unprecedented time. 

SERVPRO of Dane County West cleans and disinfects your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs daily. 

About Coronavirus 

The CDC is responding to an outbreak of a respiratory disease caused by a novel (new) coronavirus. The virus known as “coronavirus disease 2019” (abbreviated “COVID-19”) is thought to spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.*

 *source: www.cdc.gov/coronovirus/2019

Need Biohazard Cleanup Services?

Call Us Today – (608) 497-3331

Stop the spread of germs with a professional cleaning and disinfection of your business or home. As the #1 choice for cleanup and restoration, we have the resources to help you immediately. Call #608-497-3331 or email us at office@SERVPROdanecountywest.com to see how we can help you. 

Are you going on Vacation? Here are Some Steps that Will Ensure your Home is Safe While You and Your Family are Elsewhere

2/20/2020 (Permalink)

a sunny white sandy beach with palm trees and blue ocean Going on Vacation? Here are some home safety steps. Have Fire, Water, or Flood Damage? Call SERVPRO of Dane County West #608-497-3331

Are you Going on Vacation? Here are Some Steps that Will Ensure your Home is Safe While You and Your Family are Elsewhere.

According to a study by AAA, thirty-five percent of Americans plan on taking at least one family vacation every year. If you plan on traveling for more than a couple of days, then you should make sure your home is adequately protected while you’re away. Here are some steps that will ensure your home is safe while you and your family are elsewhere.

Don’t let people know your home is empty.

  • Suspend mail and newspaper services. You can sign up online to suspend USPS mail service and have your mail delivered to a local post office for up to thirty days. For trips longer than thirty days, you should ask a neighbor or friend to pick up your mail. Contact your newspaper provider and ask them to postpone deliveries temporarily.
  • Arrange for lawn care services while you’re gone to make your home seem less abandoned to strangers.
  • Install exterior lighting or motion detectors to deter burglars.
  • Wait to post vacation pictures on social media. Enjoy the time with your family or friends, and post pictures when you return.

Accident proof your home.

  • Check the batteries in home security devices, including motion detectors, cameras, and smoke and carbon monoxide detectors. Replace them if necessary.
  • Shut off the main water supply. Often a homeowner will call us upon returning from vacation because they have learned a broken pipe or malfunctioning leaking appliance has caused water damage. No one wants to come home to a fire or water disaster. ahead
  • Conserve energy. Switch your water heater to vacation mode or turn it off completely. Most water heaters now have a pre-programmed vacation mode. If yours does not, then you should be able to adjust the temperature manually. Set your thermostat to either four degrees above or below your average room temperature.
  • Prevent a power surge by unplugging your electronics or plugging the into a surge protector.
  • If you often lose power during a storm or day of heavy rain, then before you leave for vacation freeze a cup of water, place a penny on top of it, and leave it in your freezer. If the penny is not frozen on top when you return, then this means your house lost power sometime during your trip. Inspect the food inside your refrigerator and freezer. You may need to throw several items away.

We hope these tips help to protect your home and give you increased peace of mind during your next vacation.

Have Fire, Water, or Flood Damage?
Call SERVPRO of Dane County West Today – (608) 497-3331

 About SERVPRO of Dane County West

A Safety Plan like the Three Ps Can Help Prevent Home Fires

2/3/2020 (Permalink)

fire fighter in uniform fighting a house on fire Have Fire, Smoke, Soot, or Odor Damage? Call SERVPRO of Dane County West (608) 497-3331 We work with your insurance.

A Safety Plan like the Three Ps Can Help Prevent Home Fires

The best way to protect your family's safety from a home fire is to teach all family members about fire prevention. The three Ps of protection is a plan provided by the Federal Emergency Management Agency (FEMA), the American Academy of Pediatrics, and the U.S. Fire Administration.

The three Ps of fire prevention are:

Prepare – This step focuses on reducing the risk of fire damage situations.
Practice – This step covers conducting fire drills and overall fire safety habits.
Prevent – This final step includes teaching your family about getting out safely.

Prepare Your Home

There are several situations common to any home or business that could lead to fire damage,

  • Overloaded electrical outlets.
  • Old and damaged wiring.
  • Old appliances.
  • Unattended lit candles.
  • Clutter near a hot stove.

Prepare, Practice, and Prevent the above situations to eliminate the possibility of unwanted and unexpected fire. Involve your children, and the whole will family is safer.

Practice Fire Escape Plans

Establish a fire escape plan for your entire family, then run drills regularly. These drills should include:

  • What to do if the primary escape route is blocked. During these drills, watch out for things such as clutter in the hall.
  • Taking time to practice that if a doorknob is too hot to touch, it is not safe to open the door.
  • Talking about the dangers of inhaling smoke while exiting.

Prevent Fire Injuries

This part of the family plan should include:

  • Discussions with children about not playing with matches or lighters but telling an adult about them.
  • Teaching your family the Stop, Drop, Roll technique in the event their clothing is on fire.
  • Talking about never going back into a building that's on fire.


There are many resources available for your safety practices and fire prevention habits. SERVPRO of Dane County West understands that fire and smoke damage can be devastating to not only a business or home's structure but the property owner especially. We are an IICRC fire remediation certified firm and are here to help.

Consistently review the three Ps of fire safety to protect your family from harm.

Have Fire, Smoke, Soot, or Odor Damage? Call SERVPRO of Dane County West (608) 497-3331

24-Hour Emergency Service.  Independently owned and operated. We work with your insurance.
For a stress-free claims process, SERVPRO can help manage the insurance paperwork and process. Call for details.

Fire Damage Emergency Tips