SERVPRO of Dane County West Employee Photos

Jim McEllistrem

Owner-Operator

Jim McEllistrem is the President and Owner of SERVPRO of Dane County West. Jim oversees all aspects of the business. Jim’s goal is to make sure our customers are taken care of in the best possible manner.

Jim is IICRC certified in water damage restoration and applied structural drying. Jim is also trained in Mold remediation as well as fire damage restoration. Jim has a general contractor’s license and is certified as a lead-safe renovator in Wisconsin.

IICRC water damage restoration certification
IICRC applied structural drying certification
Trained in Mold remediation
Lead-safe renovator
General Contractors license

Heather McEllistrem

Marketing & Sales Department/Co-Owner

As a Co-Owner and Director of Marketing, Heather is dedicated to ensuring that SERVPRO of Dane County West adheres to the highest fire, water, mold and rebuild standards in the industry. Heather works with Insurance agencies, property managers and business owners within the area to increase SERVPRO brand awareness and market retention to ensure quality results and make it "Like it never even happened".

Heather plans and oversees advertising and promotion activities including print, and electronic media; website, social media optimization and search engine optimization. She is also responsible for developing marketing plans, creating and maintaining a comprehensive database management system, and promoting continuing education courses and seminars.

Phill

Marketing Department

Phill is one of our Marketing Specialists here at SERVPRO of Dane County West. Phill is responsible for creating the Emergency Ready Profiles for our commercial customers and assists with our website, Search Engine Optimization and Social Media Optimization. Phill's extensive background in graphic design and web development make him well suited for this position.

a brown haired female with brown eyes wearing a mustard colored sweater

Sarah Laufenberg

Office Manager

Sarah Laufenberg is the office manager at SERVPRO of Dane County West. Sarah’s experience in insurance and customer service allows her to handle our customer's concerns and questions with great care and efficiency. Sarah is IICRC certified in water restoration enabling her to ask the right questions to ensure our customers get the proper response from our production crews. Along with dealing with our customers, Sarah works with management and production to ensure that your loss is dealt with in a timely and efficient manner.

Office Phone: #608-497-3331

Office Email: office@SERVPROdanecountywest.com

Steven Tracy

Reconstruction Department - Project Manager

Steven Tracy is our Project Manager responsible for rebuilds and repairs. Steven has 20 years of construction experience, enabling him to ensure the repairs to your property are done properly and as timely as possible. Steven works with our customers, adjusters, and agents to ensure everyone has the information they need to feel assured the project is running smoothly.

In addition to his decades of experience, Steven is IICRC (ASD) Applied Structural Drying certified.

Andrew

Reconstruction Department - Construction Technician

As a Construction Technician, Andrew works on rebuilds and repairs. Andrew has years of construction experience, enabling him to ensure the repairs to your property are done properly and as timely as possible. Andrew works with our customers, adjusters, and agents to ensure everyone has the information they need to feel assured the project is running smoothly.

head shot of a Servpro production manager with brown hair

Tyler Pollock

Production Department - Production Manager

Tyler is the Production Manager here at SERVPRO of Dane County West. With years in the restoration services industry he is well trained in working on a variety of emergencies, from fire and water damage, to chemical spills and biohazard cleaning.

Tyler has the following certifications from the Institute of Inspection Cleaning and Restoration (IICRC): Water Removal Technician, Applied Structural Drying Technician, Lead, and trauma/biohazard. He is deeply committed to helping minimize any interruption to your life in fire and water restorations.

Tyler has not only completed the following SERVPRO Employee Certification Training modules but also oversees continued education for the production teams including:

Crew Training
Fire Restoration
Water Restoration
Carpet & Upholstery Cleaning
Certified: SERVPRO Cleaning Program - commercial cleaning service
Bio-Remediation
Contents Management
Commercial Restoration

All employees are enrolled in web-based training modules for continued education. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Carlos

Production Department

Carlos is a Production Technician here at SERVPRO of Dane County West. Carlos is committed to helping people with their fire and water losses.

All SERVPRO of Dane County West Team members are enrolled in web-based training modules for continued education. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.