SERVPRO of Dane County West Employee Photos

Jim McEllistrem

Owner-Operator

Jim McEllistrem is the President  and Owner of SERVPRO of Dane County west.  Jim oversees all aspects of the business including the production teams.  Jim’s goal is to make sure our customers are taken care of in the best possible manner. 

Jim is IICRC certified in water damage restoration and applied structural drying.  Jim is also trained in Mold remediation as well as fire damage restoration.  Jim has a general contractor’s license and is certified as a lead-safe renovator in Wisconsin. 

  • IICRC water damage restoration certification
  • IICRC applied structural drying certification
  • Trained in Mold remediation
  • Lead-safe renovator
  • General Contractors license

Heather McEllistrem

Marketing Department 

As a Co-Owner and Director of Marketing, Heather is dedicated to ensuring that SERVPRO of Dane County West adheres to the highest fire, water, mold and rebuild standards in the industry. Heather works with Insurance agencies, property managers and business owners within the area to increase SERVPRO brand awareness and market retention to ensure quality results and make it "Like it never even happened". 

Heather plans and oversees advertising and promotion activities including print, and electronic media; website, social media optimization and search engine optimization. She is also responsible for developing marketing plans, creating and maintaining a comprehensive database management system, and promoting continuing education courses and seminars.  

a brown haired female with brown eyes with a white shirt and sports jacket

Brenda Delabarre

Marketing Department 

As the Business Development Manager,  Brenda's goals and responsibilities are to execute strategies for discovering and securing new business opportunities locally, regionally, and nationally. In addition, she is dedicated to developing meaningful working relationships with business partners and potential clients.

Brenda's Cell Phone: #608-513-7278

Brenda's Email: bdelabarre@SERVPROdanecountywest.com

Phill

Marketing Department 

Phill is one of our Marketing Specialists here at SERVPRO of Dane County West.  Phill is responsible for creating the Emergency Ready Profiles for our commercial customers and assists with our website, Search Engine Optimization and Social Media Optimization.  Phill's extensive background in graphic design and web development make him well suited for this position.

a brown haired female with brown eyes wearing a mustard colored sweater

Sarah Laufenberg

Office Manager 

Sarah Laufenberg is the office manager at SERVPRO of Dane County West.  Sarah’s experience in insurance and customer service allow her to handle our customers concerns and questions with great care and efficiency.  Sarah is IICRC certified in water restoration enabling her to ask the right questions to ensure our customers get the proper response from our production crews.  Along with dealing with our customers Sarah works with management and production to ensure that your loss is dealt with in timely and efficient manner. 

Office Phone: #608-497-3331

Office Email: office@SERVPROdanecountywest.com 

a headshot of a Caucasian man in a black zip up pullover with a SERVPRO logo on it

Steven Tracy

Reconstruction Department - Project Manager 

Steven Tracy is our Project Manager responsible for rebuilds and repairs. Steven has 20 years of construction experience, enabling him to ensure the repairs to your property are done properly and as timely as possible. Steven works with our customers, adjusters, and agents to ensure everyone has the information they need to feel assured the project is running smoothly.

In addition to his decades of experience, Steven is IICRC (ASD) Applied Structural Drying certified.

A brown haired male with beard wearing a SERVPRO uniform

Brandon

Production Department - Project Manager

Brandon is a Crew Chief here at SERVPRO of Dane County West. As a former Firefighter at Green Township Fire Department, he is well trained in working on a variety of emergencies, from chemical spills to water rescue. Brandon has the following certifications from the Institute of Inspection Cleaning and Restoration (IICRC): Water Removal Technician, Applied Structural Drying Technician, and Fire Restoration Technician.  He is deeply committed to helping minimize any interruption to your life in fire and water restorations. 

Keegan

Production Department - Crew Chief

Keegan McIntosh is one of our Crew Chiefs here at SERVPRO of Dane County West. Keegan has several years of experience in Fire and Water restoration and rebuilds.  Keegan is a college graduate and has completed SERVPRO’s employee training certification. In addition, he has the following certifications from the Institute of Inspection Cleaning and Restoration (IICRC): Water Restoration Technician, Applied Structural Drying Technician and Trauma and Crime Scene Technician. Keegan is dedicated to helping our commercial and residential customers. 

Mashon

Production Department

Mashon is a Production Technician here at SERVPRO of Dane County West. Mashon has several years of experience in the industry. He is  committed to helping people with fire and water losses. 

head shot of a woman with dark hair, glasses in a SERVPRO hero uniform

Cindy

Production Department

Cindy is our Lead Content Management Specialist and Cleaning Production Technician here at SERVPRO of Dane County West. Cindy has years of experience in managing people, quality control, and cleaning services.  

a brown haired male wearing SERVPRO Ready uniform

Jake

Production Department

Jake is a Production Technician here at SERVPRO of Dane County West. Jake has several years of experience in customer service and is committed to helping people with fire and water losses. Jake has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration