SERVPRO of Dane County West Employee Photos

Jim McEllistrem

Owner-Operator

Jim McEllistrem is the General Manager and Owner of SERVPRO of Dane County west.  Jim oversees all aspects of the business including the production teams.  Jim’s goal is to make sure our customers are taken care of in the best possible manner. 

Jim is IICRC certified in water damage restoration and applied structural drying.  Jim is also trained in Mold remediation as well as fire damage restoration.  Jim has a general contractor’s license and is certified as a lead-safe renovator in Wisconsin. 

• IICRC water damage restoration certification
• IICRC applied structural drying certification
• Trained in Mold remediation
• Lead-safe renovator
• General Contractors license

Heather McEllistrem

Marketing Department 

As a Co-Owner and Director of Marketing, Heather is dedicated to ensuring that SERVPRO of Dane County West adheres to the highest fire, water, mold and rebuild standards in the industry. Heather works with Insurance agencies, property managers and business owners within the area to increase SERVPRO brand awareness and market retention to ensure quality results and make it "Like it never even happened". 

Heather plans and oversees advertising and promotion activities including print, and electronic media; website, social media optimization and search engine optimization. She is also responsible for developing marketing plans, creating and maintaining a comprehensive database management system, and promoting continuing education courses and seminars.  

Sarah Laufenberg

Office Manager 

Sarah Laufenberg is the office manager at SERVPRO of Dane County West.  Sarah’s experience in insurance and customer service allow her to handle our customers concerns and questions with great care and efficiency.  Sarah is IICRC certified in water restoration enabling her to ask the right questions to ensure our customers get the proper response from our production crews.  Along with dealing with our customers Sarah works with management and production to ensure that your loss is dealt with in timely and efficient manner. 

Phill

Marketing Department 

Phill is one of our Marketing Specialists here at SERVPRO of Dane County West.  Phill is responsible for creating the Emergency Ready Profiles for our commercial customers and assists with our website, Search Engine Optimization and Social Media Optimization.  Phill's extensive background in graphic design and web development make him well suited for this position.

Keegan

Production Department - Crew Chief

Keegan McIntosh is one of our Crew Chiefs here at SERVPRO of Dane County West.  Keegan is college graduate and has completed SERVPRO’s employee training certification as well as being certified through the IICRC as a water restoration technician.  Keegan works to ensure your loss is "Like it never even happened” by taking great care with our customers’ homes and belongings.

Brandon

Production Department - Crew Chief

Brandon is a Crew Chiefs here at SERVPRO of Dane County West. As a former Firefighter at Green Township Fire Department he is well trained in working on a variety of emergencies, from chemical spills to water rescue. He is dedicated to helping minimize any interruption to your life in fire and water restorations and making it "Like it never even happened."

Hunter

Production Department

Hunter is a Production Technician here at SERVPRO of Dane County West. He is dedicated to helping minimize any interruption to your life in fire and water restorations and making it "Like it never even happened." 

Jack

Production Department

Jack is a Production Technicians here at SERVPRO of Dane County West. Jack takes great pride in helping people with water and fire damage.

Mashon

Production Department

Mashon is a Production Technician here at SERVPRO of Dane County West. He is dedicated to helping people with fire or water losses get their business or home back to a "Like it Never Even Happened" state. 

Travis

Production Department

Travis is a Production Technician at SERVPRO of Dane County West. Travis is experienced in detailed fire cleaning, water and storm damage restoration as he worked diligently during the 2018 floods here in Dane County.