What our Customers say...

Water Damage Testimonials

The SERVPRO staff were very professional, friendly, and easy to work with in handling our water damage. Both the clean up and the restorative work was done well and in a timely way. We appreciated the service very much with a reasonable market price.

The SERVPRO team did an outstanding job at my house. Courteous, professional and on time.

The SERVPRO team lead and office staff were helpful, honest, and courteous during a very stressful basement flood.

Excellent and quick water mitigation service. Would highly recommend this company.

We had a partial basement flooding from a malfunctioning downspout. The SERVPRO crew arrived within 48 hours of the water damage and completely took over cleaning and removal of water and debris from the basement. They were pleasant and efficient and took care to make sure we were aware of everything they did.

SERVPRO was a fantastic choice, very professional, friendly, quality job performance! A job I could not accomplish by myself. Highly recommend!

The service was prompt, organized, and efficient. The crew members worked industriously as a team and were polite and affable throughout. The leaders explained the problems and the solutions. The work was accomplished quickly and done well.

The SERVPRO team were very attentive and had great follow-up with our water mitigation needs. They helped us keep our unfortunate situation under control and definitely saved us a lot of money in restoration costs.

The team came to mitigate damage from a leak in my basement due to a sump pump that failed. The crew efficiently packed up items in the finished part of the basement, placed fans and heaters at strategic points to dry the carpet and prevent further damage, and monitored the situation along the way. With advice from a builder who had installed bookshelves in that part of the basement, the SERVPRO team drilled holes in the baseboard and dried out that area as well.

The crew was extremely fast and efficient. They had fans and dehumidifiers set up and running within just a few hours. The guys were also very nice and polite.

Prompt and helpful - took care of a water situation quickly. Very thankful!

They were quick to answer our request and came out the next morning. A huge army of folks tore out the carpet and cut exactly the right amount of drywall. Left fans and dehumidifiers over the weekend and got them exactly on cue on Monday morning. Quality work done fast!

I called immediately when I discovered a water supply line gasket had failed in a bathroom toilet, sending water out into the main floor and down into the refinished basement. SERVPRO was extremely professional, having a team at my home within two hours on a weekend. They were thorough and made sure to measure the moisture levels in all areas, used the right equipment to dry out the wet areas and then monitored the situation daily throughout the week. Their prompt and thorough response helped us avoid a lot more damage. Thank you for the service!

We had to call SERVPRO after our sump failed and flooded our basement. SERVPRO came out, cleaned up the remaining water and started drying out the carpeted areas. Fans and dehumidifiers were set up for almost a week and SERVPRO came out daily to check on the area. Sarah and Brandon made the whole process stress-free.

Our water damage was handled in a very timely, professional, and courteous fashion. 100% satisfied with all aspects of our experience with the SERVPRO team!

We had some flood water in our basement and they successfully got it dried out. Thanks

The team from SERVPRO did a great job of removing water damaged flooring on my 3 season porch. They were quick and efficient and a pleasure to have. I would recommend SERVPRO west!

Thank you, SERVPRO of Dane County West for expertly cleaning up another basement mess! 

Responsive to my questions, flexible, and fast at getting work done with good quality!

I have nothing but great things to say about SERVPRO! I had a horrible water incident that was a nightmare! They came to my rescue and were kind and considerate when dealing with my anxiety! Thank you so much!

SERVPRO is attentive, immediate response time and impeccable craftsmanship when it comes to remodeling!!
It was a Sunday afternoon in the beginning of April 2022 when our pipe burst in the basement sending me into a panic. Normally when your basement floods it’s a crisis but this was monumental as I was 3 weeks from my due date all of our baby stuff was in the room where the pipe burst. To make matters worse it came through the shared wall to our bedroom which was all set up for baby as well. I frantically searched the web for mitigation teams and found SERVPRO hoping they were open on Sunday's and someone could help us. To my amazement both were true. They arrived at our house 2 hours after the chaos and immediately got to work with mitigation. They were amazing!! Cleaned up all the water and mold that happened and did a remodel as well. I was nervous about how long the cleanup and remodel would take but they worked us into their schedule and worked tirelessly to complete the whole job in 3 weeks before baby came.
I am beyond thrilled with our remodeled room! Highly recommend SERVPRO!!

As I'm sure is the nature of the industry, we had an emergency situation related to a septic system backing up. SERVPRO had people at our house quickly. The crew was courteous and professional and good at what they did. Sarah kept us updated on the work schedule. We couldn't be happier with our experience with them.

A SERVPRO representative came out and assessed the damage in our house. A crew was quickly dispatched to begin water remediation. There was clear communication about what was needed. We were confident and pleased with the quality of work they did.
Chris in Argyle, WI

On a scale of 1 to 10 we gave SERVPRO of Dane County West a ten. The SERVPRO office staff & production team was courteous, polite and helpful throughout the duration of the job! I highly recommend SERVPRO of Dane County West in Verona, WI

Water damage happened on a weekend night and they were there to help within the hour. Quick and professional. Sent all information and pictures to my insurance company making the process much easier. Would recommend SERVPRO of Dane County West again.

A pipe broke in our home which caused a flood that affected all three floors of our home. We called SERVPRO and Brandon and his team came out early the next morning to assess the damage and begin the clean-up and drying process. Brandon was very professional, smart, detail oriented, and thoroughly answered all of our questions. In addition, his crew was excellent! They all worked together as a team, were positive and upbeat, and they covered all of our floors to protect them before beginning the clean-up work. We are so grateful that SERVPRO could help us, and they did an exceptional job from start to finish! Thank you, SERVPRO of Dane County West!

Sometimes people turn on the faucet in the bathroom and fall asleep, and then when the next person goes in there….surprise! Not only was our bathroom flooded but it “rained” down into the basement. Thank you so much to the whole crew for handling our situation with promptness and professionalism but most of all kindness. You were even nice to my dogs and cats! I trusted you with my project and my house. Even though it’s not over yet, I have full confidence!!!! I appreciate you all at SERVPRO of Dane County West!!

My ice-maker hose leaked and water traveled through the grout between the ceramic tiles destroying the kitchen floor and the ceiling of the downstairs bathroom. SERVPRO of Dane County West responded quickly and Brandon assessed the damage and brought in industrial fans, dehumidifiers and drying mats to complete the dry out process.

Steve supervised the rebuild, repainted the bathroom after the drywall was installed, and removed the ceramic tiles in the kitchen. He insured that the new kitchen floor looked better than ever. Both men were very skillful, easy to work with, and responsive to my concerns.

Sarah assisted with scheduling, coordinated with my insurance, and kept things running smoothly. Thanks to all who assisted with bringing this project to a successful conclusion. I would recommend SERVPRO of Dane County West without reserve.

SERVPRO did a great job on mitigating water damage from a leaking appliance. They came out very fast after calling and were able to minimize damage done. Thank you!

SERVPRO of Dane County West does great work. Had water damage from a leaky pipe and the speed, professionalism, and quality of repair work were top notch.

Sometimes people turn on the faucet in the bathroom and fall asleep, and then when the next person goes in there….surprise! Not only was our bathroom flooded but it “rained” down into the basement. Thank you so much to the whole crew for handling our situation with promptness and professionalism but most of all kindness. You even were nice to my dogs and cats! I trusted you with my project and my house. Even though it’s not over yet, I have full confidence!!!! I appreciate you all!! ??

Brandon was kind and professional and was great at explaining everything to us. He helped us figure out what else needed to be done and gave us recommendations we could look into which we appreciated since we were clueless. He seemed genuinely concerned for us, our home, and our finances. He was always helpful and was flexible with our schedule.

SERVPRO of Dane County did clean up from a water leak at my home. They came the same day I called. Their work was exceptional. They knew exactly what to do and did it efficiently. Their equipment dries everything completely. The carpet and pad are not left damp they are dry! They make sure any wood involved is completely dry. I recommend SERVPRO of Dane County for carpet cleaning as well. The office staff and the team that came to my home were very professional!

SERVPRO came out to help me get my basement fixed up after a pipe burst. Their customer service and work was outstanding! My basement and garage look better than they did before the pipe burst. Thank you so much for helping my family through this!!

I had a burst water pipe in my kitchen while I was away. When I came home I reported it to my insurance and in a few hours, SERVPRO of Dane County West was over with a crew and lots of water removal equipment. They worked hard, communicated well, and were very thorough in their inspections and remediation. I recommend them highly. The crew chief (Brandon) was very knowledgeable and helpful.

We had some water/sewage damage late on a Saturday evening. We called SERVPRO, and within hours a crew was on-site to assess and begin the cleanup process. The team was professional and worked directly with my insurance company on the claim. Very happy with our decision to work with SERVPRO of Dane County West, and highly recommend them.

We had water damage from the first floor. SERVPRO was able to come over the same night and start drying things out. They made me feel like they had the disaster under control. Overall I was kept in the loop on the process and liked the serv pro team members I worked with. Communication of timelines and goals for projects during rebuild could have been better, but overall had a good experience and am happy with the floor replacement.

Professional and punctual. We had a pinhole leak in a pipe in our finished basement. SERVPRO came out and did what was necessary to mitigate the area. They removed baseboards and damaged drywall, dried things out over the span of a couple of days, and took care of some black mold that they discovered. Highly recommended.

Really enjoyed working with Keegan. Straight forward and the team did great work. No complaints and a shout out to the Office Manager, Sarah, who answered each time I called. Stellar customer service. Thanks all at SERVPRO of Dane County West!

Brandon was very helpful and team members were very prompt and kind. 

We have used SERVPRO twice. We called SERVPRO on the night before Easter due to water damage in our brand new home. I received a return call that night and had equipment at my house on Easter Sunday. The insurance process is extremely easy. Staff is very understanding of homeowner stress due to water damage. We couldn't be happier with the final product. It was like it never happened. I recommend SERVPRO of Dane County West to anyone that mentions they need help with water damage.

We had a relatively small leak around our bathtub. They got everything dried out, checking on the progress regularly and even pointed us towards the likely source of the problem which had a simple DIY fix. I would definitely call again.

Washing machine flooded our second story laundry room and SERVPRO came right away. Handled the remediation and repair work. Everyone was great to work with - the office staff, remediation team, and repair team. We are very pleased with the results and would definitely recommend SERVPRO of Dane County West!

We have had to use Serve Pro twice now for emergency water in the basement. Both times they responded fast and were thorough and professional. They stayed in touch until everything was complete. I would highly recommend and call them again (but I hope not to anytime soon!)

A SERVPRO crew was at our house within an hour after they were called. I don't know what we would have done by ourselves and they knew just what to do and had necessary equipment like water vacuums, fans, and dehumidifiers. A toilet tank had cracked and sprayed water nonstop with most of it going down a heat vent into the ceiling in the basement and some soaking into our bedroom carpeting upstairs. We had a lake in the basement and Niagara Falls coming down almost all over the ceiling down there. They moved furniture, tore out soppy carpeting, checked areas for hidden water, and then got things dried out in about four days. We are having them also do our restore work as they know the situation and can organize the various projects that need to be done.

A huge thank you to SERVPRO of Dane County West for their fast response in getting us dried out! They were absolutely amazing to work with - highly recommend if you experience any water damage. We had a few other angels, too, who helped us turn this around as fast as we did. It all just worked out perfectly. Thank you all!

SERVPRO of Dane County West came out immediately to mitigate water damage when our sump pump failed back in March. They were great to work with. Restoration work hasn’t been scheduled yet because the Stay at Home order was put in place right when it was time to put everything back in order, but we do intend to work with them for the restoration.

The response was immediate. SERVPRO of Dane County West knew just how to handle the situation and took care of the problem and then returned and repaired the damage. Very professional and a pleasure to work with, highly recommend! 

The crew did a great job cleaning and Drying the home and keep us in the loop with everything they were doing - Great job!

We recently had a water issue at our home and we were trying to decide which company to use. After talking to the different companies we decided to go with SERVPRO of Dane county west. Same day they came and assessed the damage and immediately got to work. Jim was very easy to work with and they communicated directly with insurance to make it seamless. We found the employees to be courteous kind and prompt. They did a great job and we would not hesitate to use them again.

When you have a sewer that backs up and floods your house, you can't possibly imagine that it will ever all be cleaned up. SERVPRO of Dane County West was there immediately and had the entire mess cleaned up by the time I got home from work. I was amazed by the service, the follow-through, and all of the communication that we with SERVPRO in regards to the insurance claim. Highly recommend - FIVE STARS!

SERVPRO of Dane County West did an excellent job for us when a water pipe burst and let water flood the first floor and poured into the basement.  They were right out there with fans, dehumidifiers, etc. to mitigate the damage to prevent mold, etc.  They have also been extremely helpful to me after the initial period when I have been doing follow-up restoration.  Always friendly and quick with answers. 

We had a slow leak in our dishwasher that soaked through all of our subfloor and under our cabinets.  The two guys that came out to evaluate the damage and help us get it dried were very thorough in their evaluation and gave us advice on getting it fixed on a budget since insurance wasn't paying for it.  Very friendly staff. 

We had a bit of an unfortunate incident on Sunday with a little sewer backup.  The good news is that SERVPRO of Dane County West came to the rescue immediately and had the bathroom, basement, and carpeting all torn out and everything cleaned by the time I got home from work on Monday! I'm thankful for the fine folks at SERVPRO of Dane County West for making a stinky situation a little less stinky.  Thank you! #silverlining #fivestars

SERVPRO was great to work with, and they had a QUICK response time to assist with an appliance leak. They were professional to work with!

I had a collapsed ceiling due to an upstairs bathroom leak.  SERVPRO of Dane County West came to mitigate the problem really quickly and did a great job. Workers were kind and careful with furnishings. 

We were very happy with SERVPRO's prompt response.  The team was very knowledgeable, professional and they were always on time for their visits. 

SERVPRO of Dane County West did a great job for me and Sarah is awesome in the office!!! I would use them again.

SERVPRO of Dane County West was simply amazing to work with... PROMPT, FRIENDLY, HELPFUL, EDUCATIONAL and FLEXIBLE. Top notch service.

These folks are the best - always willing to be there. 

Thank you for all your great work!  

We had a lot of flood damage. the Sevrpro guys worked very hard and efficiently. The estimate was spot on and I would recommend this company to anyone. Very pleased

Thank you for everything, Brandon! You and your team at SERVPRO of Dane County West have been absolutely wonderful! 

SERVPRO of Dane County West was quick to respond and did a thorough job drying out our basement.  They were professional, friendly, and efficient. I would highly recommend them. Thanks! 

I want to first thank Keegan and his team for all their help! He was professional, reassuring, and patient. We cannot say enough about the support we received from Keegan during a terrible time. Again, praises to you and your team for the peace of mind you have given our family. Your team saved the day!

SERVPRO of Dane County West was referred to me by my insurance agent when the first floor of my house flooded. The technicians who came in to diagnose the problem were very professional, knowledgeable and proactive. They deployed many dryers and removed many old, damaged layers of flooring in my kitchen. When they left, the job site (my precious kitchen!) was very clean. The owner was onsite supervising and was very helpful and knowledgeable coordinating with my insurance company. I love that the owners are involved in the community and local chambers. Strongly recommend their services!

Everything was great! SERVPRO of Dane County West was very professional, very helpful and pleasant to work with!

I keep SERVPRO of Dane County West's magnet on my refrigerator for any future emergencies; makes me feel much more secure! 

Madison, one of the best places on the planet...SERVPRO, one of the best companies ever! Reliable, efficient, and outstanding response to our emergency call about water damage in our new condo. 

After a leak in our refrigerator, we were so thankful that SERVPRO of Dane County West came, pulled out the damaged flooring, and got fans and dehumidifiers going to dry any remaining water.  After my children accidentally changed the settings on the dehumidifier, they promptly returned my phone call to talk me through resetting the machine.  Very friendly and helpful, and worked seamlessly with our insurance agent. Thank you!

We had water everywhere in our kitchen due to a broken dishwasher. SERVPRO of Dane County West responded fast and water was quickly removed. After the water was removed, drying equipment was immediately put in place. The SERVPRO team was calm and very helpful. I highly recommend them! 

My husband and I experienced a water claim on March 15th that involved a water pipe freezing and bursting which caused massive amounts of water to spill-out on our main level and rain down into our basement. SERVPRO was at our home within 45 minutes of making the call with their team and equipment. Before they left that night they had carpet ripped out, our valuables moved and things stabilized. They continued to come back daily to help with the clean-up and removal of personal property and placement of the dehumidifiers and fans as needed. They were extremely professional, compassionate and proficient to say the least. Jim and Heather run a wonderful operation and I wouldn't hesitate to use them again if need be (knock on wood) or recommend them to a friend.

After finding water everywhere in our kitchen and into our basement due to a faulty dishwasher, we called the SERVPRO of Dane County West crew to help.  They were efficient and knowledgeable. Water was quickly extracted and drying equipment was immediately put in place. They made a stressful situation so much easier to get through.

I can't thank you guys enough for the fabulous job you did on my basement clean up! You were so kind, prompt, and professional and did a great job. I have already given your name out to several friends and family in case they will ever need your services and I will continue to do so.

I just wanted to thank you for your great work helping us with our flooded guest house. It was a very stressful time and having you and your excellent service was wonderful. You were a very calming, reassuring presence, very understanding of what a home "disaster" can do, not only to the house, but to the owners as well. They were professional and it was easy to see you knew what had to be done. It was a pleasure dealing with you, even in such a stressful time!

Thanks SERVPRO of Dane County West for coming to the rescue. Disposing of all of our carpet and moving fans daily so that we could save our walls from being ripped out due to a water loss that occured at our home. You guys rock!

I had an inch of water in my basement and it soaked everything, causing my wife & I to panic. But after a call to Jimmy at SERVPRO Dane County West, we felt confident everything would work out. After Jim and his crew cleaned up the mess and dried everything out, it was cleaner than every AND it smelled great too. Not an easy job, but they made it look that way.

I can't recommend Jim and his team at SERVPRO Dane County West enough.

We had anywhere from 2 to 6 inches of water in our basement. Awesome group of people to work with. Very patient and ready to help with everything from removing the contents from 30+ bookcases, hauling the boxes out to a POD in the driveway and back in to the house. To being there with the adjuster and just being there to help us feel calm in such a tragic time for us. Their quick response and efforts saved so many things we would have lost without. I would recommend them without hesitation.

Our sincerest thanks to Jim and his crew from SERVPRO of Dane County West for their kindness and thoughtfulness.

Good Job! Thanks SERVPRO of Dane County West!

It's been so great to have your crew here to help me. You guys have been wonderful to work with. Thank you so much. 

 You were great to work with and I would highly recommend your services!  Thank you for taking care of our house even when we couldn't be there.