Why SERVPRO Photo Gallery

Thank You Crew Chief Brandon!

Thank You Crew Chief Brandon!

Brandon is extremely dedicated to customer service and customers rave about his kind-heart and caring approach to handling their fire or water damage. He's been with our SERVPRO of Dane County West family for years and we don't know what we'd do without him!

Thank you, Brandon! 

If I could rate this company and the owners higher than a 5 star I would.

If I could rate this company and the owners higher than a 5 star I would.

If I could rate this company and the owners higher than a 5 star I would. I lost my home to a house fire and about the only thing I was able to retrieve was a oil painting of my father. It smelled awful so I turned to Heather at SERVPRO of Dane County West in Verona. She was able to get the smell out after using their ozone chamber. So thankful for her efforts and unbelievable customer service. Highly recommend to anyone that needs fire or water restoration.

SERVPRO SHOWS UP WHEN LIFE IS STRESSFUL

SERVPRO SHOWS UP WHEN LIFE IS STRESSFUL

SERVPRO of Dane County West and the owners Jim and Heather have done a wonderful job for the many clients I have referred to them. "Responsive", " so helpful and kind", and "hard working" are just a few of the comments I have received about their service. SERVPRO usually shows up when life is stressful--flooding, mold, fire--not fun stuff...I cannot think of better people to call than Jim and Heather when life throws you a curve ball. Highly recommend their service.

Very friendly and helpful, and worked seamlessly with our insurance agent.

Very friendly and helpful, and worked seamlessly with our insurance agent.

After a leak in our refrigerator, we were so thankful that SERVPRO of Dane County West came, pulled out the damaged flooring, and got fans and dehumidifiers going to dry any remaining water.  After my children accidentally changed the settings on the dehumidifier, they promptly returned my phone call to talk me through resetting the machine.  Very friendly and helpful, and worked seamlessly with our insurance agent. Thank you!

I highly recommend calling SERVPRO of Dane County West.

I highly recommend calling SERVPRO of Dane County West.

I was extremely satisfied with the work performed by SERVPRO of Dane County West at my residence.  Their first visit was to resolve water related issues to carpet and drywall.  The staff was fast, efficient, polite and friendly.  The second visit was to put everything back in order: drywall replacement, carpet pad, touch-up paint and furniture return. 

I don't wish a bad situation on anyone but if one occurs, I highly recommend calling SERVPRO of Dane County West.  When I called my insurance company to report the incident, the first thing they said was to call SERVPRO.  I told them I already did.  I don't know if all SERVPRO offices are this good but SERVPRO of Dane County West is.  Thank you to all.  

The attention to detail made all the difference.

The attention to detail made all the difference.

My experience with SERVPRO of Dane County West was outstanding. Imagine coming home on a Saturday to the most horrific sewer smell coming from my basement only to discover that the septic had backed up into our home from the storm. The SERVPRO owners sent 2 professionals over and had everything cleaned up in a matter of hours. They worked extremely hard and efficiently in some disgusting conditions and in addition to all of that they were polite and showed concern for our home.  When we received our bill it had a hand written note from the franchise owner. Needless to say I was impressed with the entire experience and would most definitely recommend SERVPRO of Dane County.

I love that the owners are involved in the community and local chambers.

I love that the owners are involved in the community and local chambers.

SERVPRO of Dane County West was referred to me by my insurance agent when the first floor of my house flooded. The technicians who came in to diagnose the problem were very professional, knowledgeable and proactive. They deployed many dryers and removed many old, damaged layers of flooring in my kitchen. When they left, the job site (my precious kitchen!) was very clean. The owner was onsite supervising and was very helpful and knowledgeable coordinating with my insurance company. I love that the owners are involved in the community and local chambers. Strongly recommend their services!

1-4-8 Response Time

1-4-8 Response Time

SERVPRO of Dane County West Professionals provide emergency water restoration services 24 hours a day, 7 days a week.

  • Within one hour from notice of loss, a SERVPRO® of Dane County West Professional will contact you to arrange for service. 
  • Within four hours of loss notification, a SERVPRO® of Dane County West Professional will be on-site to start mitigation services (if necessary).
  • Within eight business hours, a verbal briefing of the scope will be communicated to you by a SERVPRO® of Dane County West Professional.
  • NOTE- Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

Call SERVPRO of Dane County West  – (608) 497-3331