What our Customers say...


I appreciate the professionalism and promptness SERVPRO of Dane County West gives. It is a family owned business with a great reputation and service. I would not hesitate to recommend this company.

I have been an insurance agent for 10+ years and I have absolutely no hesitation to recommend clients to Heather and Jim at SERVPRO of Dane County West. They always go above and beyond for clients and are on top of the situation. I also like how they have excellent communication skills. This allows for clients to know what is going on. In a possible stressful situation they help remove the anxiety with a water loss or fire. If there is an emergency in your home or business I have the confidence they will get the job done right and as quickly as possible.

Everything was great! SERVPRO of Dane County West was very professional, very helpful and pleasant to work with!

I keep SERVPRO of Dane County West's magnet on my refrigerator for any future emergencies; makes me feel much more secure! 

Madison, one of the best places on the planet...SERVPRO, one of the best companies ever! Reliable, efficient, and outstanding response to our emergency call about water damage in our new condo. 

The SERVPRO of Dane County West staff are more than professional and they are more than willing to go out of their way to accommodate your situation. I always recommend them to my friends and family. 

After a leak in our refrigerator, we were so thankful that SERVPRO of Dane County West came, pulled out the damaged flooring, and got fans and dehumidifiers going to dry any remaining water.  After my children accidentally changed the settings on the dehumidifier, they promptly returned my phone call to talk me through resetting the machine.  Very friendly and helpful, and worked seamlessly with our insurance agent. Thank you!

Very happy with the excellent customer service we received during a difficult time!  SERVPRO of Dane County West staff worked with me over the phone while I was several states away on vacation while also working with my brother who was taking care of the house while we were away.  They worked well with my insurance company as well! 

Heather, from SERVPRO of Dane County West, is WONDERFUL!! They came into my business to set up a free ERP (Emergency Ready Profile). This has brought much peace of mind and it was so easy! They were attentive, responsive, and knowledgeable. I would recommend them to anyone!!

I highly recommend SERVPRO of Dane County West! They have helped a number of my clients! 

SERVPRO of Dane County West is fabulous! They came to my rescue in a timely manner when we spotted some brown staining in the attic space of a home. They were able to mitigate the issue to the Buyer's and Seller's satisfaction and everyone was pleased. They are my go to! I would highly recommend SERVPRO of Dane County West to my clients! 

SERVPRO of Dane County West was very prompt and courteous in communicating with me. They were also very helpful to me even though I didn't need their services. Would use them if needed!

I have first hand knowledge of the crew's extensive training (IICRC) and can attest to their dedication. As a 24 hour fire and water emergency services and rebuild business, easing and restoring the customer's loss is their utmost concern. 

Our clients (real estate) had recently purchased a home where there were harmful substances in the attic. We suggested that they reach out to SERVPRO of Dane County West where they received prompt attention and quick and convenient service around taking care of the harmful substances. We'll be sure to refer any personal and client needs to SERVPRO of Dane County West. 

We've referred several people to SERVPRO of Dane County West and every time they have over delivered and made a difference. They respond quickly to emergency situations that people are going through. They keep you in communication through the whole remediation process. If you have water damage, smoke damage, fire, etc. give them a call. 

Thanks for all your help SERVPRO of Dane County West crew! 

My experience with SERVPRO of Dane County West was outstanding. Imagine coming home on a Saturday to the most horrific sewer smell coming from my basement only to discover that the septic had backed up into our home from the storm. The SERVPRO owners sent 2 professionals over and had everything cleaned up in a matter of hours. They worked extremely hard and efficiently in some disgusting conditions and in addition to all of that they were polite and showed concern for our home. I happily would have paid double for the service they provided. In addition they left some equipment to finish the job after they left and I received a call from the office indicating what day and time they were planning to pick up the equipment. Seems like a small thing, but with a busy schedule and kids the attention to detail made all the difference. When we received our bill it had a hand written note from the franchise owner. Needless to say I was impressed with the entire experience and would most definitely recommend SERVPRO of Dane County.

I was very happy with the service I received from SERVPRO of Dane County West. They did a great job dealing with a small fire in my kitchen. They removed all smoke and soot from ceilings, walls and other surfaces. Cleaned and sanitized all areas that were damaged from the fire. They also made my kitchen odor-free again. The workers were friendly and worked efficiently. I highly recommend them and will recommend them to anyone in the future. 

Dear Jim and the SERVPRO of Dane County Team,

Thank you for coming on Friday to our house to check my room for mold. Mommy and Daddy are sleeping better about me sleeping in my room because of your visit. 

Thanks again,


We had water everywhere in our kitchen due to a broken dishwasher. SERVPRO of Dane County West responded fast and water was quickly removed. After the water was removed, drying equipment was immediately put in place. The SERVPRO team was calm and very helpful. I highly recommend them! 

Jim and the staff at SERVPRO of Dane County West were wonderful to work with. We would highly recommend them to friends and family!

I can vouch for these guys - they are awesome!! Jim and Heather will treat you right. 

My husband and I experienced a water claim on March 15th that involved a water pipe freezing and bursting which caused massive amounts of water to spill-out on our main level and rain down into our basement. SERVPRO was at our home within 45 minutes of making the call with their team and equipment. Before they left that night they had carpet ripped out, our valuables moved and things stabilized. They continued to come back daily to help with the clean-up and removal of personal property and placement of the dehumidifiers and fans as needed. They were extremely professional, compassionate and proficient to say the least. Jim and Heather run a wonderful operation and I wouldn't hesitate to use them again if need be (knock on wood) or recommend them to a friend.

The SERVPRO of Dane County staff were courteous, polite and very helpful explaining the process of drying our flooded basement. They helped ease our worries about future mold issues and did a great job. I would definitely recommend SERVPRO of Dane County West. 

After finding water everywhere in our kitchen and into our basement due to a faulty dishwasher, we called the SERVPRO of Dane County West crew to help.  They were efficient and knowledgeable. Water was quickly extracted and drying equipment was immediately put in place. They made a stressful situation so much easier to get through.

I can't say enough about the service this business provides. From the incredible job they did cleaning up after water damage to the courteous staff and personal touches from their office. Our experience with SERVPRO of Dane County West was exception. I would highly recommend them to friends and family. 

I recently had SERVPRO of Dane County West to my home after having water damage to my finished lower level...ugh! They responded to my call right away and were over the next day to assess damages. They put my mind at ease as to what things I could keep and what things would see effects of water damage down the road. The process with SERVPRO of Dane County West was very easy and professional. I felt that I could take care of my own business and let them take over. I have dealt with a lot of contractors over the last 20 years being in the real estate field and I highly recommend them to any of my family, friends and past clients. Truly a great experience in not such an easy time for myself and family. Thank you Heather & Jim and the SERVPRO team! 

Jim and the staff at SERVPRO of Dane County West were wonderful to work with. We would highly recommend them to friends and family! 

This company was great efficient and honestly I would use their services again without a doubt. I will mention the company again to any one I know needing these services. Very satisfied and pleased thanks again.

I can't thank you guys enough for the fabulous job you did on my basement clean up! You were so kind, prompt, and professional and did a great job. I have already given your name out to several friends and family in case they will ever need your services and I will continue to do so.

I just wanted to thank you for your great work helping us with our flooded guest house. It was a very stressful time and having you and your excellent service was wonderful. You were a very calming, reassuring presence, very understanding of what a home "disaster" can do, not only to the house, but to the owners as well. They were professional and it was easy to see you knew what had to be done. It was a pleasure dealing with you, even in such a stressful time!

Thanks SERVPRO of Dane County West for coming to the rescue. Disposing of all of our carpet and moving fans daily so that we could save our walls from being ripped out due to a water loss that occured at our home. You guys rock!

I highly recommend your services. The technicians were very efficient and did an excellent job! Thank you so much SERVPRO of Dane County West!

I had an inch of water in my basement and it soaked everything, causing my wife & I to panic. But after a call to Jimmy at SERVPRO Dane County West, we felt confident everything would work out. After Jim and his crew cleaned up the mess and dried everything out, it was cleaner than every AND it smelled great too. Not an easy job, but they made it look that way.

I can't recommend Jim and his team at SERVPRO Dane County West enough.

"We could not have been happier with the service from SERVPRO of Dane County West. We found everyone we had the pleasure of dealing with both professional and personable. Jim walked us through the process flawlessly. His willingness to assist us with insurance certainly streamlined the 'business end', for us. He understood that having a large family meant time without a kitchen needed to be as brief as possible....and, it was. Finally, we were pleased that our budget was respected Throughout!"

We had anywhere from 2 to 6 inches of water in our basement. Awesome group of people to work with. Very patient and ready to help with everything from removing the contents from 30+ bookcases, hauling the boxes out to a POD in the driveway and back in to the house. To being there with the adjuster and just being there to help us feel calm in such a tragic time for us. Their quick response and efforts saved so many things we would have lost without. I would recommend them without hesitation.

In June 2015, our home was damaged by a tornado. We had glass everywhere. Water came in all 3 floors of our home. We called SERVPRO to clean up to avoid permanent damage to our home from the water. They arrived within several hours & worked tirelessly to mitigate water damage, cleaning up glass in our driveway, insulation and roof debris in our yard. Fans and dehumidifiers were brought in to help with all the moisture in our home. I would recommend SERVPRO to anyone.

"You guys did a great job! Thank you SERVPRO of Dane County West."

Thank you kindly for helping me through such a stressful event. Your expertise and taking the time to talk me through everything made it much more bearable. Your kindness is much appreciated!

Our sincerest thanks to Jim and his crew from SERVPRO of Dane County West for their kindness and thoughtfulness.

Good Job! Thanks SERVPRO of Dane County West!

It's been so great to have your crew here to help me. You guys have been wonderful to work with. Thank you so much. 

 You were great to work with and I would highly recommend your services!  Thank you for taking care of our house even when we couldn't be there.

Thank you for responding so fast and taking care of our mold issue.  You were a pleasure to work with.