Jim McEllistrem is the General Manager and owner of SERVPRO of Dane County west. Jim oversees all aspects of the business including the production teams. Jim’s goal is to make sure our customers are taken care of in the best possible manner.
Jim is IICRC certified in water damage restoration and applied structural drying. Jim is also trained in Mold remediation as well as fire damage restoration. Jim has a general contractor’s license and is certified as a lead-safe renovator in Wisconsin.
IICRC water damage restoration certification
IICRC applied structural drying certification
Trained in Mold remediation
General Contractors license
As a co-owner and Director of Marketing, Heather is dedicated to ensuring that SERVPRO of Dane County West adheres to the highest fire, water, mold and rebuild standards in the industry. Heather works with Insurance agencies, property managers and business owners within the area to increase SERVPRO brand awareness and market retention to ensure quality results and make it "Like it never even happened".
Heather also plans and oversees advertising and promotion activities including print, and electronic media; website, social media optimization and search engine optimization. She is also responsible for developing marketing plans, creating and maintaining a comprehensive database management system, and promoting continuing education courses and seminars.
Austin Hasken is one of our crew chiefs here at SERVPRO of Dane County West. Austen is IICRC certified in water restoration giving him the expertise to ensure your loss is handled both efficiently and properly. Austin is a college graduate and has undergone the SERVPRO employee training program which gives him the tools to respond to any type of disaster your home or business may face. On site, Austin works with our customers to ensure their questions and concerns are dealt with in a professional manner. He also oversees our crews to ensure quality work and proper results.
Keegan McIntosh is one of our Technicians here at SERVPRO of Dane County West. Keegan is college graduate and has completed SERVPRO’s employee training certification. Keegan works to ensure your loss is like “it never even happened” by taking great care with our customers’ homes and belongings.
Justin Cox is one of our Production Technicians here at SERVPRO of Dane County West. Justin is IICRC certified in water restoration and has years of experience in the industry. Justin understands the concerns our customers face whether their loss be from water, fire or mold. Justin takes great pride in doing quality work to make sure our customers are taken care of in the best manner possible.
Sarah Laufenberg is the office manager at SERVPRO of Dane County West. Sarah’s experience in insurance and customer service allow her to handle our customers concerns and questions with great care and efficiency. Sarah is IICRC certified in water restoration enabling her to ask the right questions to ensure our customers get the proper response from our production crews. Along with dealing with our customers Sarah works with management and production to ensure that your loss is dealt with in timely and efficient manner.
Phill is one of our Marketing Specialists here at SERVPRO of Dane County West. Phill is responsible for creating the Emergency Ready Profiles for our commercial customers and assists with our website, Search Engine Optimization and Social Media Optimization. Phill's extensive background in graphic design and web development make him well suited for this position.